Felipe Santos

Examiner
DISC Type : cs

Superintendente de cobranca varejo at Banco Daycoval

São Paulo, São Paulo, Brazil

Overview

Felipe Santos is a credit and collections executive with over 16 years of experience in the banking sector. As the Superintendent at Banco Daycoval, he specializes in developing collection strategies to maximize recovery and minimize expenses. He holds an MBA from the Illinois Institute of Technology.

Colleagues describe Felipe as an inspiring, dynamic, results-oriented, and ethical leader who is deeply concerned with people and dedicated to team development. He is a didactic and highly qualified professional who fosters harmonious relationships with partners and service providers.

He once led a project that reduced Provisions for Doubtful Debtors (PDD) by 55%, showcasing his significant impact on financial performance.

Personality Overview

Late Adopter

Process Oriented

Unexpressive

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Strategic Debt Recovery
His career is built on defining, implementing, and monitoring champion/challenger collection strategies to maximize financial recovery.
Digital Collections
He successfully implemented a WhatsApp negotiation cell, increasing collections by over R$1. 8MM and demonstrating a focus on modern, digital channels.
Operational Efficiency
He has a proven track record of reducing costs, including a 45% reduction in negativation expenses and a 55% reduction in PDD at previous roles.

Media Appearances

Felipe has no verified media appearances

Work History

8-2022
Superintendente de cobranca varejo at Banco Daycoval
4-2022 - 8-2022
Gerente Executivo de OTC at Vero Internet
1-2019 - 3-2022
Diretor de operações at Intervalor
10-2013 - 1-2019
Superintendente Executivo de Operações de Cobrança at Flex Relacionamentos Inteligentes
9-2011 - 10-2013
Gerente Executivo de Recuperação de Crédito. at Banco PAN

Education

2019 - 2019
Master of Business Administration - MBA from Illinois Institute of Technology
2006 - 2007
MBA Gestão Empresarial from FIA - Fundação Instituto de Administração

More Information

Social Presence :

Prographics :

Exp : 22 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Superintendente de cobranca varejo at Banco Daycoval
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Insights For Selling To Felipe

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Felipe is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Felipe

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Felipe move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Felipe take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Felipe

Personality Compatibility


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