Rob Harris

Inspirer
DISC Type : id

Chief Operating Officer at Utility Warehouse

London, England, United Kingdom

Overview

Rob Harris is the Chief Operating Officer at Utility Warehouse, leveraging extensive experience in the energy and finance sectors. He previously led British Gass engineering operations, managing 10 million home visits and a £1. 5 billion budget annually. He holds a Bachelor of Science from the University of Bristol.

Rob is passionate about social impact, serving as a Trustee for Tech She Can, a charity dedicated to increasing the number of women in technology. He is also an advisor to skoon, a startup focused on decarbonizing home heating in the UK, reflecting his commitment to sustainability.

At British Gas, he was accountable for an operation involving 12, 000 colleagues delivering 10 million customer visits per year.

Personality Overview

Achievment Oriented

Decisive

Charming & Persuasive

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

Operational Transformation
His career is defined by leading large-scale operational and cultural transformations at companies like Utility Warehouse and British Gas to drive growth and efficiency.
Customer Experience
A primary focus in his current role is optimizing the customer journey for over a million clients. He previously managed an operation responsible for 10 million annual home visits.
Energy Transition
He led the smart energy transition for British Gas and now advises skoon, a startup with a mission to decarbonize heating in the UK.

Media Appearances

Rob Harris appointed as Utility Warehouse Chief Operating Officer. Featured in Business Opportunity Plus

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Utility Warehouse appoints new Chief Operating Officer to deliver customer excellence and operational efficiencies. Featured in Utility Warehouse (uw.co.uk)

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Work History

11-2023
Chief Operating Officer at Utility Warehouse
1-2023
Advisor at skoon
8-2021
Member Board of Trustees at Tech She Can
8-2019 - 1-2023
Head of Customer Delivery at Centrica
4-2018 - 8-2019
VP SMART Energy - Metering & Installations at Centrica

Education

8-2001 - 6-2004
Bachelor of Science - BSc from University of Bristol

More Information

Social Presence :

Prographics :

Exp : 12 Location : London, England, United Kingdom Job Level : Leadership Designation : Chief Operating Officer at Utility Warehouse
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Insights For Selling To Rob

During A Call Or A Meeting

DO's

  • Get them to a point where they are ready to bat for your product internally
  • Focus on the big picture and the strategic value of your product
  • Clearly address the competitive aspects

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rob is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Rob

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Rob move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Rob take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Rob

Personality Compatibility


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