Fernanda Nunes Silva

Questioner
DISC Type : c

Head of Recovery Agencies at Enel Group

São Paulo, São Paulo, Brazil

Overview

Fernanda Nunes Silva is the Head of Recovery Agencies at Enel Group, specializing in credit strategy and risk reduction. With a background in statistics from the Escola Nacional de Ciências Estatísticas, she has a robust history in finance at major companies like Claro Brasil and Embratel.

Her career is distinguished by the application of analytical intelligence and statistical modeling to enhance credit recovery and manage customer portfolio risk for large-scale distributors in Brazil.

She holds both a Bachelors and a Masters degree in Statistics from ENCE.

Personality Overview

Systematic

Cautious & Analytical

Not Easily Convinced

They prefer to analyze every situation thoroughly.
  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Credit & Risk Strategy
Responsible for defining strategies for credit recovery and risk reduction for Enel's portfolio, using analytical intelligence and performance monitoring.
Statistical Modeling
Implements and monitors statistical models for credit and behavior scores, drawing on her advanced education in statistics to classify and evaluate credit risk.
Financial Systems
Has experience leading the implementation of large-scale credit analysis systems, such as the TRANSACT – SERASA EXPERIAN project at Embratel.

Media Appearances

Fernanda has no verified media appearances

Work History

4-2025
Head of Recovery Agencies at Enel Group
12-2020 - 4-2025
Head of Credit Strategy at Enel Group
7-2015 - 12-2020
Gerente de Estratégias e Sistemas de Crédito at Claro Brasil
1-2011 - 6-2015
Consultor financeiro at Embratel
10-2008 - 12-2010
Especialista Financeiro at Embratel

Education

1-2004 - 12-2005
Mestrado from ENCE - Escola Nacional de Ciências Estatísticas
1999 - 2003
Bacharelado em Estatística from ENCE - Escola Nacional de Ciências Estatísticas

More Information

Social Presence :

Prographics :

Exp : 22 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Head of Recovery Agencies at Enel Group
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Insights For Selling To Fernanda

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fernanda is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Fernanda

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Fernanda move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Fernanda take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Fernanda

Personality Compatibility


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