Fernando Quintana

Sharpshooter
DISC Type : DC

Contract Manager | Timeshare | Administration | Vacational Club | Customer Service at Hilton Grand Vacations

Cabo San Lucas, Baja California Sur, Mexico

Overview

Fernando is a Contract Administration Manager with over 20 years of experience in the hospitality sector, specializing in timeshare contract management for luxury hotels in Los Cabos. He holds a Master of Business Administration and is recognized for leading his region’s most efficient contracts team.

He is passionate about the intersection of technology and human connection in hospitality, believing that while AI can handle data, nothing replaces the personal touch of remembering a guests name and making them feel important.

His team was uniquely recognized as “Admin Hold” for their consistent track record of delivering contracts on time.

Personality Overview

Precise But Practical

Fast But Analytical

Rigorous & Demanding

They respond better to strong and respectful interactions.  They prefer to move quickly, and expect the same from others. They put a lot of effort into ensuring personal success.

Topics They Care About

Contract Management
He has over two decades of specialized experience managing contracts for vacation clubs and timeshares, focusing on efficiency and compliance.
Hospitality Operations
His career is centered around the operational side of luxury hotels and vacation clubs, including reservations, customer service, and administration.
Revenue Management
He frequently analyzes and discusses revenue management strategies, comparing the high-occupancy models of vacation clubs to traditional hotels.

Media Appearances

Fernando has no verified media appearances

Work History

3-2022
Contract Manager | Timeshare | Administration | Vacational Club | Customer Service at Hilton Grand Vacations
9-2015 - 3-2022
Contracts Manager | Timeshare | Customer Services at Hilton Grand Vacations
2-2015 - 9-2015
Time Share Administration Manager | Contracts Management | Customer Service | VLO at Cabo Villas Beach Resort & Spa
8-2007 - 11-2014
Contracts Lead | Timeshare | Contracts Processing | Customer Service at Hilton Grand Vacations
6-2003 - 7-2007
Reservation Manager | Groups and Conventions | Customer Service | Revenue Management at Royal Solaris Premier Class

Education

2018 - 2020
Maestria en Administración de Negocios | Master of Business Administration from IUV Universidad
1999 - 2003
Licenciado en Administración de Empresas / Bachelor of Business Administration (BBA) from Instituto Tecnológico de La Paz

More Information

Social Presence :

Prographics :

Exp : 22 Location : Cabo San Lucas, Baja California Sur, Mexico Job Level : Middle Designation : Contract Manager | Timeshare | Administration | Vacational Club | Customer Service at Hilton Grand Vacations
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Insights For Selling To Fernando

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Speak about competitive differentiation that your product offers
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fernando is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Fernando

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Fernando move?

  • If convinced, they can reach decisions quite fast.
  • Can Fernando take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Fernando

Personality Compatibility


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