Fiona is the Conduct, Risk & Customer Vulnerability Director at British Gas, applying over 20 years of financial services experience to the energy sector. She is a qualified lawyer with degrees from the University of Aberdeen and is focused on driving fair outcomes for customers, particularly those in vulnerable situations.
Fiona is a passionate advocate for consumer protection and ethical leadership. She frequently speaks on the importance of supporting financially vulnerable people and champions fairness and inclusion in her role, working to address fuel poverty through strategic initiatives and partnerships.
She is actively involved in lobbying the government for systemic industry reform, such as introducing social tariffs to help low-income households.
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