Fiona Cameron in

Fiona Cameron

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Conduct, Risk & Customer Vulnerability Director at British Gas
📍 Edinburgh, Scotland, United Kingdom

Fiona is the Conduct, Risk & Customer Vulnerability Director at British Gas, applying over 20 years of financial services experience to the energy sector. She is a qualified lawyer with degrees from the University of Aberdeen and is focused on driving fair outcomes for customers, particularly those in vulnerable situations.

Fiona is a passionate advocate for consumer protection and ethical leadership. She frequently speaks on the importance of supporting financially vulnerable people and champions fairness and inclusion in her role, working to address fuel poverty through strategic initiatives and partnerships.

She is actively involved in lobbying the government for systemic industry reform, such as introducing social tariffs to help low-income households.

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Experience
15 Years
Current Role
Conduct, Risk & Customer Vulnerability Director
Job Level
Mid-senior
Location
Edinburgh, Scotland, United Kingdom
Personality Overview

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Decision Approach
Work Preference

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Priorities

Topics Fiona cares about

Customer Vulnerability
Her current role is dedicated to this. She regularly speaks at industry events on protecting vulnerable customers and addressing fuel poverty.
Financial Inclusion
Actively lobbies for systemic changes like social tariffs and abolishing standing charges to make energy more affordable for low-income households.
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Career

Work history

11-2023
Conduct, Risk & Customer Vulnerability Director
British Gas
9-2022 - 11-2023
Head of Standards, Compliance & Conduct
NatWest
6-2021 - 8-2022
Head of Operational, Compliance & Conduct Risk Centre of Excellence
NatWest
7-2020 - 5-2021
Head of Insights & Outlook, Compliance & Conduct
NatWest
9-2017 - 7-2020
Head of Operations, Outlook & Monitoring, Compliance & Conduct
RBS
In the press

Media appearances

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Education
1992 - 1995
LLB and DipLP
University of Aberdeen
1986 - 1992
MA (Hons)
University of Aberdeen
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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