Flávio Budzinski

Critic
DISC Type : C

Customer Sucess Manager at Zurich Insurance Company Ltd

São Paulo, São Paulo, Brazil

Overview

Flávio is a Customer Success Manager with over 14 years of experience in client management, consultative sales, and engagement strategies for technology and health companies. He leverages data to reduce churn and enhance the customer journey. Colleagues describe him as intelligent, organized, and consultative.


In a previous leadership role, he expanded annual team revenue from R$500 thousand to R$4. 7 million in three years.

Personality Overview

Precise

ROI Driven

Critic

It is very likely that they will negotiate pricing or other important terms.  Unless the value is proven by data, they are unlikely to value fancy features. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Digital Health
As a Customer Success Manager for LiveWell, Zurich's digital health division, he focuses on corporate onboarding, user engagement, and demonstrating value for the well-being platform.
Customer Retention
He emphasizes transforming retention challenges into scalable strategies and has a proven track record of reducing churn by 13. 8% in a previous role.
Sales Leadership
Previously managed and developed a commercial recruitment team, implementing a structured sales pipeline that significantly grew annual revenue.

Media Appearances

Flávio has no verified media appearances

Work History

6-2024
Customer Sucess Manager at Zurich Insurance Company Ltd
12-2020 - 12-2023
Gerente Comercial - Adecco Specialized at The Adecco Group
8-2019 - 4-2020
Account Manager at Career Center
3-2019 - 8-2019
Account Manager at Randstad
10-2017 - 8-2018
Account Manager at Grupo Ideal Trends

Education

2015 - 2020
Engenharia de Produção from Centro Universitário FMU | FIAM-FAAM
2004 - 2008
Graduação em Administração de Empresas from Centro Universitário FMU | FIAM-FAAM

More Information

Social Presence :

Prographics :

Exp : 11 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Customer Sucess Manager at Zurich Insurance Company Ltd
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Insights For Selling To Flávio

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Tell them what ROI they can expect

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Flávio is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Flávio

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Flávio move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Flávio take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Flávio

Personality Compatibility


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