Frank Fütz in

Frank Fütz

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IT Manager - Head of Operational Response at ALDI DX
📍 Mülheim an der Ruhr, North Rhine-Westphalia, Germany

Frank is an international IT leader with over a decade of experience in consulting at PwC and retail at ALDI. He specializes in IT service management and operational excellence, currently leading teams at ALDI DX. He is also pursuing an Executive MBA at London Business School.

Frank is deeply invested in continuous learning and professional development, demonstrated by his enrollment in a rigorous EMBA program alongside his leadership role. Colleagues describe him as highly reliable, impactful, and a leader who brings structure and clarity to complex environments.

He uses humor to make technical points, once sharing a Lord of the Rings parody to explain technical debt.

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Experience
11 Years
Current Role
IT Manager - Head of Operational Response
Job Level
Mid-senior
Location
Mülheim an der Ruhr, North Rhine-Westphalia, Germany
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Frank cares about

ITSM Excellence
He leads IT service operations at ALDI, owning the ServiceNow ITSM module and focusing on driving operational excellence across more than 600 IT services.
People-Centric Leadership
His headline emphasizes this approach, and recommendations praise his modern leadership qualities, structured communication, and supportive coaching style with his team.
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Career

Work history

12-2025
IT Manager - Head of Operational Response
ALDI DX
8-2024 - 12-2025
IT Manager - Head of Service Design Processes
ALDI DX
12-2022 - 8-2024
Sr. IT Consultant - Lead Expert for Experience Mgmt & Service Design
ALDI DX
5-2020 - 12-2022
IT Consultant - Process Owner & Project Lead
ALDI DX
10-2018 - 4-2020
Senior Technology Consultant
PwC Deutschland
In the press

Media appearances

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Education
1-2026 - 11-2027
Executive Master of Business Administration
London Business School
2014 - 2017
Bachelor’s Degree
Baden-Wuerttemberg Cooperative State University (DHBW)
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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