Frank Fütz

Activist
DISC Type : Cd

IT Manager - Head of Operational Response at ALDI DX

Mülheim an der Ruhr, North Rhine-Westphalia, Germany

Overview

Frank is an international IT leader with over a decade of experience in consulting at PwC and retail at ALDI. He specializes in IT service management and operational excellence, currently leading teams at ALDI DX. He is also pursuing an Executive MBA at London Business School.

Frank is deeply invested in continuous learning and professional development, demonstrated by his enrollment in a rigorous EMBA program alongside his leadership role. Colleagues describe him as highly reliable, impactful, and a leader who brings structure and clarity to complex environments.

He uses humor to make technical points, once sharing a Lord of the Rings parody to explain technical debt.

Personality Overview

Logical And Quick

Perfectionist

Meticulous

They can be nudged to make faster decisions by offering what they value.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

ITSM Excellence
He leads IT service operations at ALDI, owning the ServiceNow ITSM module and focusing on driving operational excellence across more than 600 IT services.
People-Centric Leadership
His headline emphasizes this approach, and recommendations praise his modern leadership qualities, structured communication, and supportive coaching style with his team.
Executive Education
He is currently undertaking a demanding Executive MBA at London Business School, demonstrating a strong commitment to continuous personal and professional growth.

Media Appearances

Frank has no verified media appearances

Work History

12-2025
IT Manager - Head of Operational Response at ALDI DX
8-2024 - 12-2025
IT Manager - Head of Service Design Processes at ALDI DX
12-2022 - 8-2024
Sr. IT Consultant - Lead Expert for Experience Mgmt & Service Design at ALDI DX
5-2020 - 12-2022
IT Consultant - Process Owner & Project Lead at ALDI DX
10-2018 - 4-2020
Senior Technology Consultant at PwC Deutschland

Education

1-2026 - 11-2027
Executive Master of Business Administration from London Business School
2014 - 2017
Bachelor’s Degree from Baden-Wuerttemberg Cooperative State University (DHBW)

More Information

Social Presence :

Prographics :

Exp : 11 Location : Mülheim an der Ruhr, North Rhine-Westphalia, Germany Job Level : Mid-senior Designation : IT Manager - Head of Operational Response at ALDI DX
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Insights For Selling To Frank

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Frank is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Frank

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Frank move?

  • Their decision making speed is somewhere in the middle.
  • Can Frank take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Frank

Personality Compatibility


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