Frank Wood

Observer
DISC Type : ci

Supervisory IT Program Manager at Defense Logistics Agency

Greater Philadelphia, United States

Overview

Frank Wood is a Supervisory IT Program Manager at the Defense Logistics Agency, where he leads the Robotic Process Automation (RPA) program. His efforts focus on increasing efficiency and saving thousands of work hours. He has an extensive background in telecommunications and digital transformation from his time at Nokia and Bell Labs, and holds multiple SAFe certifications.

Outside of his professional life, Frank resides in the Washington, D. C. area with his wife. They share their home with several pets, indicating a fondness for animals and life outside of the technology sector.

Frank lives with his wife, their dog Brenna, and two cats, Grady and Princess.

Personality Overview

Curious

Assertive

Example Seeker

They often ask many questions and rely heavily on information and documentation.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Robotic Process Automation
As the RPA Program Manager for the Defense Logistics Agency, he is responsible for implementing software bots that save tens of thousands of hours annually.
Federal IT Modernization
His work involves implementing modern automation technologies within a major government agency to improve efficiency, readiness, and accountability for taxpayers.
Digital Transformation
His career, spanning from telecom at Nokia to his current government role, has focused on delivering full lifecycle digital solutions, from architecture to software and systems.

Media Appearances

Defense Logistics Agency has 'secret sauce' for deploying software bots. Featured in FedScoop

See Now

Work History

2020
Supervisory IT Program Manager at Defense Logistics Agency
2017 - 2019
Digital Operations - OSS and Platform SME at Nokia Bell Labs
2015 - 2017
Director, User Experience (UX) Domain, Common Software Foundation at Nokia
2014 - 2015
Director, Customer Solution Engineering, Customer and Operations Management at Alcatel-Lucent (company no longer exists)
2011 - 2014
Director, Application Platform Enablement - Software, Services & Solutions at Alcatel-Lucent (company no longer exists)

Education

MBA from Saint Martin's University
BA from La Salle University

More Information

Social Presence :

Prographics :

Exp : 25 Location : Greater Philadelphia, United States Job Level : Middle Designation : Supervisory IT Program Manager at Defense Logistics Agency
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Insights For Selling To Frank

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Persuade objectively how your product will help them achieve their goals
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Frank is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Frank

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Frank move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Frank take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Frank

Personality Compatibility


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