Frederick Daum
Login to view DISC.Frederick Daum is a utility executive with over 30 years of experience, currently serving as the Vice President of Contact Centers at National Grid. His expertise lies in enhancing customer operations, call center performance, and implementing new technologies. He holds an EMBA from Saint Josephs University.
He serves as a board member for the Museum of American Armor, where he is passionate about preserving the heritage of military veterans. He advocates for educational programs that help younger generations understand this history and has previously been an Adjunct Professor at Fairleigh Dickinson University.
Unique fact: Frederick links call center metrics directly to JD Power survey diagnostic questions to improve customer satisfaction scores.
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