Gabriela Gato Silvério

Critic
DISC Type : C

Head of Business Operations LatAm at Wise

Greater Campinas, Brazil

Overview

Gabriela Gato Silvério serves as the Head of Business Operations for Latin America at Wise. Drawing on extensive experience from Citi and an MBA from FIA Business School, she excels in client onboarding, project management, and enhancing the client experience for corporate banking customers.

She has a proven record of developing strategies that positively impact client satisfaction, retention, and revenue generation across more than 20 countries in the Latin American region.

Personality Overview

Negotiator

Objective Thinker

Precise

Unless the value is proven by data, they are unlikely to value fancy features.  They like to do things independently and don’t look for support from others. They choose to analyze logically and value facts to emotions.

Topics They Care About

Client Onboarding
Her career has centered on leading onboarding initiatives for financial products, focusing on improving implementation cycle times and the overall client experience.
Latin American Operations
Her current and recent leadership roles have a specific focus on managing and developing business operations across the entire Latin American market.
Client Experience
Passionate about developing strategies to deliver an exceptional client journey, leading to improved satisfaction, retention, and increased transaction volumes.

Media Appearances

Wise Appoints New Head of Banking for Latin America and Country Manager for Brazil. Featured in Wise Newsroom

See Now

Work History

1-2026
Head of Business Operations LatAm at Wise
4-2024 - 1-2026
Head of Onboarding Latin America, Trade Solutions at Citi
10-2019 - 3-2024
Head of Onboarding Brazil - Corporate Banking, TTS at Citi
10-2018 - 9-2019
Senior Implementation Manager - Treasury & Trade Solutions (TTS) at Citi
1-2017 - 9-2018
Implementation Manager - Treasury & Trade Solutions (TTS) at Citi

Education

1-2016 - 12-2017
Master of Business Administration - MBA from FIA Business School
1-2008 - 12-2012
Bachelor's degree from UNIESP - União das Instituições Educacionais do Estado de São Paulo

More Information

Social Presence :

Prographics :

Exp : 11 Location : Greater Campinas, Brazil Job Level : Mid-senior Designation : Head of Business Operations LatAm at Wise
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Insights For Selling To Gabriela

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Be formal and objective, they will appreciate it more
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Do not use very emotional or colorful language
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gabriela is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Gabriela

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Gabriela move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Gabriela take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Gabriela

Personality Compatibility


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