Gabrielle Ward

Enthusiast
DISC Type : i

Hotel Receptionist at IHG Hotels & Resorts

Las Vegas, Nevada, United States

Overview

Gabrielle is a customer-focused professional at IHG Hotels & Resorts, with a background in directing ticket operations and managing customer service for organizations like HBCU ALL-STARS and Georgia State University. A graduate of Indiana Wesleyan University, she excels in dispute resolution and building strategic relationships to ensure customer satisfaction.

During her university years, Gabrielle was highly active in community-oriented activities, including the Boys and Girls Club, Gospel Choir, and serving as a mentor. These experiences highlight her dedication to community involvement and guiding others.

Unique fact: Gabrielle is the founder of Sugar and Salt Plus, a business that creates and sells all-natural skin exfoliating products.

Personality Overview

Consensus Focused

Amiable & Agreeable

Non-Confrontational

They prefer to build relationships rather than staying totally transactional.  They are generally friendly, so be careful when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Customer Experience
Her entire career, from university athletics to hospitality, is centered on guaranteeing customer satisfaction through personable service and effective problem-solving.
Event & Ticket Operations
Has significant experience directing daily operations, managing sales, and coordinating ticketing for collegiate athletics and major events.
Natural Skincare
As the founder of Sugar and Salt Plus, she has a clear entrepreneurial interest in all-natural skin exfoliating products.

Media Appearances

Gabrielle has no verified media appearances

Work History

1-2023
Hotel Receptionist at IHG Hotels & Resorts
5-2021
Founder at Sugar and Salt Plus
11-2021 - 12-2022
Director Of Ticket Operations at HBCU ALL-STARS LLC
8-2015 - 11-2021
Customer Service Specialist at Georgia State University
9-2014 - 9-2017
Event Staff at Argus Event Staffing, LLC

Education

2007 - 2011
BA from Indiana Wesleyan University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Las Vegas, Nevada, United States Job Level : Leadership Designation : Hotel Receptionist at IHG Hotels & Resorts

Interested in

Sports

Basketball, Basketball Fanatics Squad

Entertainment

Gospel Choir

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Insights For Selling To Gabrielle

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gabrielle is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Gabrielle

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Gabrielle move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Gabrielle take some risk or not?

  • They can take some low-probability risks if needed.

You And Gabrielle

Personality Compatibility


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