Ganesh Jayaraman

Critic
DISC Type : C

Senior Program Manager at Hexaware Technologies

Chennai, Tamil Nadu, India

Overview

Ganesh Jayaraman is a Senior Program Manager at Hexaware with over 14 years of experience in IT service delivery and transition management. Holding PRINCE2 and ITIL V3 certifications, he specializes in managing application and infrastructure operations, leveraging his Masters degree from the University of Madras to drive strategic planning.

He has a keen interest in emerging technologies, evidenced by his recent thoughts on Generative AIs role in service desks. Ganesh is focused on professional growth, frequently sharing updates about his career journey and embracing new challenges as he progresses in his field.

Unique fact: Early in his career, Ganesh presented a paper on GRID COMPUTING at a national-level conference.

Personality Overview

Information Seeker

Objective Thinker

ROI Driven

They don’t appreciate bells and whistles unless backed by data.  They enjoy working alone and do not rely on others very often. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

IT Service Delivery
A core focus throughout his career at TCS, Wipro, and Hexaware, where he manages SLAs, client relations, and IT infrastructure operations to ensure service quality.
Transition Management
Specializes in managing the transition of IT application and infrastructure managed services, a key skill highlighted in his current and past roles.
Generative AI
Shows a recent interest in the application of Generative AI, particularly its evolving role in help desk and service desk environments.

Media Appearances

Ganesh has no verified media appearances

Work History

11-2025
Senior Program Manager at Hexaware Technologies
7-2021 - 11-2025
Service Delivery Manager at Tata Consultancy Services
10-2020 - 6-2021
Transition Project Manager at Wipro Limited
9-2019 - 10-2020
Delivery Assurance Manager at Wipro Limited
1-2018 - 3-2019
Delivery Lead at Wipro Limited

Education

6-2008 - 4-2011
Master's degree from University of Madras
2008 - 2011
Master of Computer Applications (M.C.A.) from University of Madras

More Information

Social Presence :

Prographics :

Exp : 13 Location : Chennai, Tamil Nadu, India Job Level : Middle Designation : Senior Program Manager at Hexaware Technologies
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Insights For Selling To Ganesh

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready to answer many clarity-seeking questions and requests for information
  • Tell them what ROI they can expect

DONT's

  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ganesh is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Ganesh

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Ganesh move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Ganesh take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Ganesh

Personality Compatibility


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