Garrett Burnett

Questioner
DISC Type : c

Practice Director, Service Cloud & Field Service at Perficient

Dallas-Fort Worth Metroplex, United States

Overview

Garrett Burnett is the Practice Director for Service Cloud & Field Service at Perficient, specializing in Salesforce implementations and process improvement. An 8x Salesforce certified professional, he has a background in international business and holds a Bachelor of Business Administration from Texas A&M University.

He was recently selected for the Salesforce Service Partner Advisory Board to help guide the ecosystems programs and solutions.

Personality Overview

Cautious & Analytical

Systematic

Value Seeker

It is quite likely of them to ask for pricing or other concessions.  They prefer to analyze every situation thoroughly.
 While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Salesforce Ecosystem
Was selected for the Salesforce Service Partner Advisory Board, indicating a deep investment in shaping the platform's future.
Service Cloud Solutions
His career progression from Technical Director to Practice Director is focused on Service Cloud and Field Service implementations.
AI in CRM
Recently obtained Salesforce certifications in AI Specialist and AI Associate, showing a focus on emerging technologies.

Media Appearances

Garrett has no verified media appearances

Work History

2-2026
Practice Director, Service Cloud & Field Service at Perficient
10-2025 - 2-2026
Technical Director, Service Cloud at Perficient
1-2025 - 2-2026
Technical Director, Service Cloud at Kelley Austin
2-2024 - 1-2025
Solution Architect at Kelley Austin
1-2023 - 2-2024
Senior Consultant at Kelley Austin

Education

2018 - 2021
Bachelor of Business Administration - BBA from Texas A&M University
2014 - 2018
High School Diploma from Mabank High School

More Information

Social Presence :

Prographics :

Exp : 4 Location : Dallas-Fort Worth Metroplex, United States Job Level : Mid-senior Designation : Practice Director, Service Cloud & Field Service at Perficient
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Insights For Selling To Garrett

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Garrett is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Garrett

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Garrett move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Garrett take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Garrett

Personality Compatibility


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