Gary Gersten in

Gary Gersten

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Director of Customer Experience at Del-Air Heating, Air Conditioning, Plumbing and Electrical
📍 Sanford, Florida, United States

Gary Gersten is a customer experience director at Del-Air, specializing in CX transformation, BPO strategy, and AI-driven automation. With an MBA from Monmouth University, he turns customer operations into engines for loyalty and growth. Colleagues describe him as a passionate, hardworking, and phenomenal leader dedicated to driving performance and developing his teams.

Passionate about creating high-performance environments, Gary actively promotes a positive company culture and focuses on attracting top talent. He is a proponent of investing in leaders to achieve sustainable results and is dedicated to building teams that feel valued, fostering a "family feel" at work.

He holds a 2-15 License for Life and Health, a unique certification for a leader in the customer experience and HVAC industries.

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Experience
4 Years
Current Role
Director of Customer Experience
Job Level
Mid-senior
Location
Sanford, Florida, United States
Personality Overview

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Priorities

Topics Gary cares about

CX Transformation
His entire career focuses on turning service centers into customer-centric environments, improving NPS scores by significant margins and boosting efficiency.
AI in Operations
He has direct experience using AI to revamp training models, automate workflows, and support real-time decision-making in contact centers.
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Career

Work history

7-2024
Director of Customer Experience
Del-Air Heating, Air Conditioning, Plumbing and Electrical
12-2021 - 6-2024
Director of Customer Success
Genpact
Director of Customer Experience
Turner Pest Control
Director Of Multi-Site Operations
ADT
Senior Manager of Client Relationship
Concentrix
In the press

Media appearances

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Education
M.B.A.
Monmouth University
B.S.
The College of New Jersey
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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