Gary Harrison is the Customer Insights Manager at Northumbrian Water Group (NWG), where he translates complex data into actionable strategies to improve service delivery. With a long tenure at NWG, he has deep expertise in market research and understanding customer needs within the utilities sector. He is a graduate of the University of Sunderland.
There is no publicly available information regarding Garys personal life or hobbies outside of his professional focus on the water industry and customer service.
His career showcases a dedicated progression within a single company, advancing from a Market Researcher to his current leadership role as Customer Insights Manager.
Gary Harrison
Customer Insights Manager at NWG (Northumbrian Water Group)
Hebburn, England, United Kingdom
Overview
Topics They Care About
Customer Experience (CX)
His role is dedicated to understanding the customer journey and using insights to drive significant improvements in service and satisfaction at a major water utility.
Data-Driven Strategy
With a background in market research, he focuses on leveraging data analytics and customer feedback to inform key business decisions and long-term strategy.
UK Water Industry
His long-term career at Northumbrian Water Group indicates a deep understanding of the regulatory landscape and operational challenges specific to the water sector.
Media Appearances
Gary has no verified media appearances
Work History
Customer Insights Manager at NWG (Northumbrian Water Group)
Education
Gary has no verified education history
More Information
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Location : Hebburn, England, United Kingdom
Job Level : Middle
Designation : Customer Insights Manager at NWG (Northumbrian Water Group)
