Gemma De Koning in

Gemma De Koning

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Global Quote-to-Cash Process Owner at Alcon
📍 The Randstad, Netherlands

Gemma de Koning is a senior leader at Alcon, serving as the Global Quote-to-Cash Process Owner. She focuses on enhancing customer experience and operational excellence through employee engagement. Her peers describe her as a strategic, futuristic, and operationally excellent leader. She is an alumna of Harvard Business Schools Executive Education program.

Outside of her professional roles, Gemma is passionate about exploring new things and meeting people from diverse backgrounds. She has a proven ability to build long-term relationships with people across the world, reflecting a personal interest in global connection and collaboration.

She was recognized as one of the "Global Service Visionaries 100" in 2023 for her transformational leadership in customer experience.

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Experience
28 Years
Current Role
Global Quote-to-Cash Process Owner
Job Level
Mid-senior
Location
The Randstad, Netherlands
Personality Overview

How Gemma shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Gemma cares about

Customer Experience
A core focus of her entire career, from Stryker to her current global leadership role at Alcon, aiming to enhance service and engagement.
AI & Digital Transformation
She recently attended a program at IMD on "Leading Digital and AI Transformation, " indicating a strong interest in leveraging new technologies.
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Career

Work history

12-2024
Global Quote-to-Cash Process Owner
Alcon
10-2022
Head of International Customer Operations
Alcon
5-2018 - 7-2022
Vice President Operations & Logistics Solutions EMEA
Stryker
1-2018 - 5-2018
Vice President Operations EMEA
Stryker
7-2015 - 12-2017
Senior Director Operations Europe
Stryker
In the press

Media appearances

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Education
2017 - 2017
2017 Stryker Global Leadership Program
Harvard Business School Executive Education
2007 - 2010
Alumna - Executive Education
Harvard Business School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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