Gemma De Koning

Judge
DISC Type : Dc

Global Quote-to-Cash Process Owner at Alcon

The Randstad, Netherlands

Overview

Gemma de Koning is a senior leader at Alcon, serving as the Global Quote-to-Cash Process Owner. She focuses on enhancing customer experience and operational excellence through employee engagement. Her peers describe her as a strategic, futuristic, and operationally excellent leader. She is an alumna of Harvard Business Schools Executive Education program.

Outside of her professional roles, Gemma is passionate about exploring new things and meeting people from diverse backgrounds. She has a proven ability to build long-term relationships with people across the world, reflecting a personal interest in global connection and collaboration.

She was recognized as one of the "Global Service Visionaries 100" in 2023 for her transformational leadership in customer experience.

Personality Overview

Generally Skeptic

Fast But Wary

Features Driven

They prefer to move quickly, and expect the same from others.  They do not care very much about building rapport or relationships. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

Customer Experience
A core focus of her entire career, from Stryker to her current global leadership role at Alcon, aiming to enhance service and engagement.
AI & Digital Transformation
She recently attended a program at IMD on "Leading Digital and AI Transformation, " indicating a strong interest in leveraging new technologies.
Operational Excellence
Her headline and job descriptions consistently highlight her passion for driving operational excellence, simplification, and process improvements.

Media Appearances

Gemma has no verified media appearances

Work History

12-2024
Global Quote-to-Cash Process Owner at Alcon
10-2022
Head of International Customer Operations at Alcon
5-2018 - 7-2022
Vice President Operations & Logistics Solutions EMEA at Stryker
1-2018 - 5-2018
Vice President Operations EMEA at Stryker
7-2015 - 12-2017
Senior Director Operations Europe at Stryker

Education

2017 - 2017
2017 Stryker Global Leadership Program from Harvard Business School Executive Education
2007 - 2010
Alumna - Executive Education from Harvard Business School

More Information

Social Presence :

Prographics :

Exp : 28 Location : The Randstad, Netherlands Job Level : Mid-senior Designation : Global Quote-to-Cash Process Owner at Alcon
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Insights For Selling To Gemma

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Be respectful but crisp
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Avoid being too verbose
  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gemma is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Gemma

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Gemma move?

  • If convinced, they can reach decisions quite fast.
  • Can Gemma take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Gemma

Personality Compatibility


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