Georgia Palmer in

Georgia Palmer

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Head of Customer Contact Experience at Thames Water
📍 Swindon, England, United Kingdom

Georgia Palmer is the Head of Customer Contact Experience at Thames Water, with over a decade of expertise in delivering innovative customer solutions. She leads teams managing channels like email, IVR, and digital messaging, drawing on her background in brand management and communication technology. Colleagues describe her as driven, creative, and results-focused.

Outside of her professional role, Georgias interests include major consumer brands in the entertainment and beauty sectors, such as Warner Bros. Entertainment and Avon, indicating an appreciation for large-scale brand management and marketing.

She successfully managed a career transition after taking a maternity gap, showcasing her ability to balance personal and professional milestones.

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Experience
6 Years
Current Role
Head of Customer Contact Experience
Job Level
Mid-senior
Location
Swindon, England, United Kingdom
Personality Overview

How Georgia shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Georgia cares about

Customer Contact Strategy
Leads teams that manage and optimize customer contact channels including email, IVR, SMS, and digital messaging like Web Chat and WhatsApp.
Brand Management
Her professional background and headline identify brand management as a core area of her expertise alongside her marketing and product owner roles.
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Career

Work history

12-2025
Head of Customer Contact Experience
Thames Water
9-2022 - 1-2026
Senior Product Owner Customer Contact Experince
Thames Water
1-2022 - 9-2022
Campaign Manager
Mayflex
4-2021 - 1-2022
Project Consultant
Kingsdown Holiday Homes
1-2020 - 3-2021
Maternity career gap
N/A
In the press

Media appearances

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Education
Education details unavailable
Bishop stopford
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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