Georgia Palmer

Energizer
DISC Type : I

Head of Customer Contact Experience at Thames Water

Swindon, England, United Kingdom

Overview

Georgia Palmer is the Head of Customer Contact Experience at Thames Water, with over a decade of expertise in delivering innovative customer solutions. She leads teams managing channels like email, IVR, and digital messaging, drawing on her background in brand management and communication technology. Colleagues describe her as driven, creative, and results-focused.

Outside of her professional role, Georgias interests include major consumer brands in the entertainment and beauty sectors, such as Warner Bros. Entertainment and Avon, indicating an appreciation for large-scale brand management and marketing.

She successfully managed a career transition after taking a maternity gap, showcasing her ability to balance personal and professional milestones.

Personality Overview

Full Of Energy

Enthusiastic

Big Picture Person

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are people oriented, friendly and like creating new connections.

Topics They Care About

Customer Contact Strategy
Leads teams that manage and optimize customer contact channels including email, IVR, SMS, and digital messaging like Web Chat and WhatsApp.
Brand Management
Her professional background and headline identify brand management as a core area of her expertise alongside her marketing and product owner roles.
Agile Methodologies
Utilizes agile methodologies in her work to ensure the consistent delivery of high-quality solutions that align with business objectives and customer needs.

Media Appearances

Georgia has no verified media appearances

Work History

12-2025
Head of Customer Contact Experience at Thames Water
9-2022 - 1-2026
Senior Product Owner Customer Contact Experince at Thames Water
1-2022 - 9-2022
Campaign Manager at Mayflex
4-2021 - 1-2022
Project Consultant at Kingsdown Holiday Homes
1-2020 - 3-2021
Maternity career gap at N/A

Education

Education details unavailable from Bishop stopford

More Information

Social Presence :

Prographics :

Exp : 6 Location : Swindon, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Contact Experience at Thames Water
URL has been copied!

Insights For Selling To Georgia

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Invite them for a lunch or a drink/coffee
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid cutting into their flow
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Georgia is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Georgia

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Georgia move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Georgia take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Georgia

Personality Compatibility


Other Thames Water Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.