Rebecca Read

Energizer
DISC Type : I

Delivery Manager - Complaints Reduction at Thames Water

Reading, England, United Kingdom

Overview

Rebecca is an adaptable communications professional at Thames Water, skilled in transforming complex scientific information into engaging narratives. Leveraging her BSc from The University of Birmingham, she has progressed through roles including Delivery Manager for Complaints Reduction and currently serves as a Customer Communications Executive.

She uniquely champions the use of plain English and accessible communication, a principle she has successfully applied across both the medical communications and water utility sectors.

Personality Overview

Imaginative

Informal

Relationship Oriented

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Customer Communications
Her career at Thames Water has centered on customer-facing roles, driving strategic multi-channel communication and change.
Scientific Translation
Transforms complex scientific and technical information into accessible narratives, drawing from her background in medical communications.
Complaints Reduction
Previously held a dedicated role as Delivery Manager for Complaints Reduction, indicating a focus on improving customer experience and satisfaction.

Media Appearances

Rebecca has no verified media appearances

Work History

1-2025
Delivery Manager - Complaints Reduction at Thames Water
1-2024 - 1-2025
Customer Communications Manager at Thames Water
1-2020 - 1-2024
Customer Communications Executive at Thames Water
7-2018 - 1-2020
Account Manager at OPEN Health Medical Communications
8-2016 - 6-2018
Senior Account Executive at Porterhouse Medical

Education

2012 - 2015
Bachelor of Science BSc (2:1) from The University of Birmingham
2011 - 2012
Access to Higher Education Diploma (Biology and Chemistry) from University of Derby

More Information

Social Presence :

Prographics :

Exp : 14 Location : Reading, England, United Kingdom Job Level : Middle Designation : Delivery Manager - Complaints Reduction at Thames Water
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Insights For Selling To Rebecca

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rebecca is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Rebecca

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Rebecca move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Rebecca take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Rebecca

Personality Compatibility


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