Rebecca Read in

Rebecca Read

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Delivery Manager - Complaints Reduction at Thames Water
📍 Reading, England, United Kingdom

Rebecca is an adaptable communications professional at Thames Water, skilled in transforming complex scientific information into engaging narratives. Leveraging her BSc from The University of Birmingham, she has progressed through roles including Delivery Manager for Complaints Reduction and currently serves as a Customer Communications Executive.

She uniquely champions the use of plain English and accessible communication, a principle she has successfully applied across both the medical communications and water utility sectors.

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Experience
14 Years
Current Role
Delivery Manager - Complaints Reduction
Job Level
Middle
Location
Reading, England, United Kingdom
Personality Overview

How Rebecca shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rebecca cares about

Customer Communications
Her career at Thames Water has centered on customer-facing roles, driving strategic multi-channel communication and change.
Scientific Translation
Transforms complex scientific and technical information into accessible narratives, drawing from her background in medical communications.
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Career

Work history

1-2025
Delivery Manager - Complaints Reduction
Thames Water
1-2024 - 1-2025
Customer Communications Manager
Thames Water
1-2020 - 1-2024
Customer Communications Executive
Thames Water
7-2018 - 1-2020
Account Manager
OPEN Health Medical Communications
8-2016 - 6-2018
Senior Account Executive
Porterhouse Medical
In the press

Media appearances

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Education
2012 - 2015
Bachelor of Science BSc (2:1)
The University of Birmingham
2011 - 2012
Access to Higher Education Diploma (Biology and Chemistry)
University of Derby
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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