Rebecca Read in

Rebecca Read

Energizer · DISC type I
Delivery Manager - Complaints Reduction at Thames Water
📍 Reading, England, United Kingdom

Rebecca is an adaptable communications professional at Thames Water, skilled in transforming complex scientific information into engaging narratives. Leveraging her BSc from The University of Birmingham, she has progressed through roles including Delivery Manager for Complaints Reduction and currently serves as a Customer Communications Executive.

She uniquely champions the use of plain English and accessible communication, a principle she has successfully applied across both the medical communications and water utility sectors.

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Experience
14 Years
Current Role
Delivery Manager - Complaints Reduction
Job Level
Middle
Location
Reading, England, United Kingdom
Personality Overview

How Rebecca shows up

Imaginative
Informal
Relationship Oriented

They excel at seeing the bigger picture, and the long-term impact of their decisions. They are not always early adopters but can be pursuaded by leveraging strong relationships. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Priorities

Topics Rebecca cares about

Customer Communications
Her career at Thames Water has centered on customer-facing roles, driving strategic multi-channel communication and change.
Scientific Translation
Transforms complex scientific and technical information into accessible narratives, drawing from her background in medical communications.
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Career

Work history

1-2025
Delivery Manager - Complaints Reduction
Thames Water
1-2024 - 1-2025
Customer Communications Manager
Thames Water
1-2020 - 1-2024
Customer Communications Executive
Thames Water
7-2018 - 1-2020
Account Manager
OPEN Health Medical Communications
8-2016 - 6-2018
Senior Account Executive
Porterhouse Medical
In the press

Media appearances

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Education
2012 - 2015
Bachelor of Science BSc (2:1)
The University of Birmingham
2011 - 2012
Access to Higher Education Diploma (Biology and Chemistry)
University of Derby
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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