Kerry Fosdike

Wildcard
DISC Type : isc

Senior Delivery Manager - Complaints Turnaround at Thames Water

United Kingdom

Overview

Kerry is a customer experience leader at Thames Water with over 15 years of background in marketing and brand partnerships. She leverages her expertise to improve end-to-end customer journeys, communications, and digital adoption. She holds a BA Hons degree from the University of Reading.

Her professional history in promotions and partnerships for major brands like the Daily Mail, Holland & Barrett, and Superdrug suggests a creative and relationship-oriented approach. She shows an interest in companies like dunnhumby, indicating an appreciation for customer data science and insights.

After a long career in promotions, she pivoted to focus on improving customer experience, specifically tackling complex complaints resolution.

Personality Overview

Friendly But Slow

ROI Driven

Curious But Skeptical

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Topics They Care About

Customer Experience
Her entire current focus at Thames Water is on improving customer journeys, designing better experiences, and enhancing communications across all touchpoints.
Complaints Turnaround
As a Senior Delivery Manager for Complaints Turnaround, she is directly responsible for improving processes and outcomes in a critical, high-impact area of customer relations.
Brand Partnerships
She has over 15 years of experience in this field, having previously led promotions and partnerships for major clients like Holland & Barrett and The Co-operative.

Media Appearances

Kerry has no verified media appearances

Work History

1-2024
Senior Delivery Manager - Complaints Turnaround at Thames Water
6-2022
Senior Customer Experience Design Manager at Thames Water
12-2021 - 6-2022
Group Promotions & Partnerships Director at The River Group
1-2020 - 6-2022
Customer Communications Manager at Thames Water
7-2015 - 5-2019
Marketing Manager - Daily Mail at Mail Newspapers

Education

2000 - 2003
BA Hons 2:1 from University of Reading
1993 - 2000
Education details unavailable from Norton Hill School

More Information

Social Presence :

Prographics :

Exp : 17 Location : United Kingdom Job Level : Middle Designation : Senior Delivery Manager - Complaints Turnaround at Thames Water
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Insights For Selling To Kerry

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them realize that there is no personal risk in making this decision
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Don't ask them to move fast, let them take their time and digest all the information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kerry is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Kerry

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Kerry move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Kerry take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Kerry

Personality Compatibility


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