Kerry is a customer experience leader at Thames Water with over 15 years of background in marketing and brand partnerships. She leverages her expertise to improve end-to-end customer journeys, communications, and digital adoption. She holds a BA Hons degree from the University of Reading.
Her professional history in promotions and partnerships for major brands like the Daily Mail, Holland & Barrett, and Superdrug suggests a creative and relationship-oriented approach. She shows an interest in companies like dunnhumby, indicating an appreciation for customer data science and insights.
After a long career in promotions, she pivoted to focus on improving customer experience, specifically tackling complex complaints resolution.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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