Kerry Fosdike in

Kerry Fosdike

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Senior Delivery Manager - Complaints Turnaround at Thames Water
📍 United Kingdom

Kerry is a customer experience leader at Thames Water with over 15 years of background in marketing and brand partnerships. She leverages her expertise to improve end-to-end customer journeys, communications, and digital adoption. She holds a BA Hons degree from the University of Reading.

Her professional history in promotions and partnerships for major brands like the Daily Mail, Holland & Barrett, and Superdrug suggests a creative and relationship-oriented approach. She shows an interest in companies like dunnhumby, indicating an appreciation for customer data science and insights.

After a long career in promotions, she pivoted to focus on improving customer experience, specifically tackling complex complaints resolution.

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Experience
17 Years
Current Role
Senior Delivery Manager - Complaints Turnaround
Job Level
Middle
Location
United Kingdom
Personality Overview

How Kerry shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kerry cares about

Customer Experience
Her entire current focus at Thames Water is on improving customer journeys, designing better experiences, and enhancing communications across all touchpoints.
Complaints Turnaround
As a Senior Delivery Manager for Complaints Turnaround, she is directly responsible for improving processes and outcomes in a critical, high-impact area of customer relations.
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Career

Work history

1-2024
Senior Delivery Manager - Complaints Turnaround
Thames Water
6-2022
Senior Customer Experience Design Manager
Thames Water
12-2021 - 6-2022
Group Promotions & Partnerships Director
The River Group
1-2020 - 6-2022
Customer Communications Manager
Thames Water
7-2015 - 5-2019
Marketing Manager - Daily Mail
Mail Newspapers
In the press

Media appearances

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Education
2000 - 2003
BA Hons 2:1
University of Reading
1993 - 2000
Education details unavailable
Norton Hill School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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