Georgina Donahue in

Georgina Donahue

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Director, Community Innovation & AI Strategy at Higher Logic
📍 United States

As Director of Community Innovation & AI Strategy at Higher Logic, Georgina Donahue specializes in creating customer communities that drive business growth. She previously scaled Pragmatic Institutes community from zero to over 50, 000 members. Described by peers as an exceptional and empathetic leader, she holds an M. A. from the University of Massachusetts Lowell.

She has also designed and taught the first online community management course at her alma mater, the University of Massachusetts Lowell, helping prepare students for careers in the field.

Unique fact: The community she founded at Pragmatic Institute won the "2020 Most Successful Online Community" award from her current employer, Higher Logic.

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Experience
8 Years
Current Role
Director, Community Innovation & AI Strategy
Job Level
Mid-senior
Location
United States
Personality Overview

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Priorities

Topics Georgina cares about

Community Growth
Founded and scaled an online community from 0 to over 50, 000 members, directly increasing customer LTV, retention, and revenue.
AI in Communities
Her current role focuses on Community Innovation and AI Strategy, indicating a forward-looking approach to integrating technology with human connection.
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Career

Work history

8-2025
Director, Community Innovation & AI Strategy
Higher Logic
1-2025 - 7-2025
Senior Director, Customer
Pragmatic Institute
10-2020 - 12-2024
Director of Community
Pragmatic Institute
8-2019 - 10-2020
Online Community Lead
Pragmatic Institute
7-2018 - 6-2025
Community Strategist Consultant
Juniper Community Consulting
In the press

Media appearances

Communities That Drive Growth with Georgina Donahue. Featured in Higher Logic – Association Podcast
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Higher Logic Spotlight: Building an Online Community with Georgina Donahue. Featured in Facebook
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Education
Master of Arts (M.A.)
University of Massachusetts Lowell
Bachelor of Arts (B.A.)
University of Massachusetts Lowell
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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