Giovanni Lepori in

Giovanni Lepori

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Head of Customer Success at Hunter.io
📍 Lausanne Metropolitan Area, Switzerland

Giovanni Lepori is the Head of Customer Success at Hunter. io, where he has spent a decade leading teams focused on user satisfaction and engagement. Colleagues describe him as creative and elastic, with a passion for user experience where support, product, and design intersect. He holds a certification in International Leadership and Organizational Behavior.

Beyond his work in tech, Giovanni has a creative background as a writer. He has authored articles on productivity and work-life balance strategies for Lifehack. org. He also spent time as a music writer for Rockit. it, a premier online source for Italian music, where he conducted interviews and wrote news stories.

Unique fact: Before his career in customer success, Giovanni was a music writer covering the Italian music scene.

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Experience
11 Years
Current Role
Head of Customer Success
Job Level
Mid-senior
Location
Lausanne Metropolitan Area, Switzerland
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Giovanni cares about

Customer Experience
He believes treating every user as a top priority and actively listening to feedback is vital for company growth and improving the product experience.
Email Outreach Strategy
Writes frequently about product updates for Hunter. io, including email deliverability, AI writing assistants for campaigns, and effective cold email techniques.
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Career

Work history

9-2016
Head of Customer Success
Hunter.io
3-2016 - 2-2017
Content Writer
Lifehack.org
9-2014 - 9-2016
Chief Marketing Officer & Customer Support Manager
Timeneye
8-2014 - 9-2016
Chief Marketing Officer
DM Digital SRL
1-2015 - 6-2016
Music Writer
Rockit.it
In the press

Media appearances

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Education
2009 - 2012
Bachelor's degree
Università degli Studi di Modena e Reggio Emilia
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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