Giovanni Lepori

Questioner
DISC Type : c

Head of Customer Success at Hunter.io

Lausanne Metropolitan Area, Switzerland

Overview

Giovanni Lepori is the Head of Customer Success at Hunter. io, where he has spent a decade leading teams focused on user satisfaction and engagement. Colleagues describe him as creative and elastic, with a passion for user experience where support, product, and design intersect. He holds a certification in International Leadership and Organizational Behavior.

Beyond his work in tech, Giovanni has a creative background as a writer. He has authored articles on productivity and work-life balance strategies for Lifehack. org. He also spent time as a music writer for Rockit. it, a premier online source for Italian music, where he conducted interviews and wrote news stories.

Unique fact: Before his career in customer success, Giovanni was a music writer covering the Italian music scene.

Personality Overview

Not Easily Convinced

Systematic

Value Seeker

They are more likely than others to negotiate on pricing and terms.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to do thorough analysis of any situation.

Topics They Care About

Customer Experience
He believes treating every user as a top priority and actively listening to feedback is vital for company growth and improving the product experience.
Email Outreach Strategy
Writes frequently about product updates for Hunter. io, including email deliverability, AI writing assistants for campaigns, and effective cold email techniques.
AI for Efficiency
He recently shared how implementing an AI tool to manage NPS feedback saved his team a week of work per year, showing an interest in practical AI applications.

Media Appearances

Giovanni has no verified media appearances

Work History

9-2016
Head of Customer Success at Hunter.io
3-2016 - 2-2017
Content Writer at Lifehack.org
9-2014 - 9-2016
Chief Marketing Officer & Customer Support Manager at Timeneye
8-2014 - 9-2016
Chief Marketing Officer at DM Digital SRL
1-2015 - 6-2016
Music Writer at Rockit.it

Education

2009 - 2012
Bachelor's degree from Università degli Studi di Modena e Reggio Emilia

More Information

Social Presence :

Prographics :

Exp : 11 Location : Lausanne Metropolitan Area, Switzerland Job Level : Mid-senior Designation : Head of Customer Success at Hunter.io
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Insights For Selling To Giovanni

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits
  • Back up any claims with data and numbers

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Giovanni is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Giovanni

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Giovanni move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Giovanni take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Giovanni

Personality Compatibility


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