Giulia Ceccacci

Evaluator
DISC Type : Sdc

Customer Success and Product Support Manager at Translated

Rome, Latium, Italy

Overview

Giulia Ceccacci is a Customer Success and Product Support Manager at Translated, where she acts as a strategic liaison between customer needs and the product team. She leverages her expertise in AI-driven translation solutions to inform roadmap priorities. Giulia holds a degree in Modern Languages and Literatures, with a focus on cultural mediation.

Her interests center on the intersection of technology and language. This is demonstrated by her professional writing on AIs role in translation and a personal passion for how technology can be ethically applied to support community efforts in preserving endangered languages, reflecting her background in cultural and international studies.

She is a strong advocate for using AI technology to help preserve and revitalize endangered languages.

Personality Overview

Thorough Evaluator

Quality Focused

Fast But Analytical

They focus on the results, but can still be quite procedural and analytical about how to get there  They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

AI Translation Strategy
Writes extensively on when and how businesses should adopt AI translation, focusing on strategic implementation for cost savings and efficiency in marketing and product development.
Startup Localization
Authored guides for startups on how to scale globally, outlining essential steps for building a robust and scalable localization framework from the ground up.
Customer-Informed Products
Her core role involves translating user insights and customer feedback into actionable data that directly shapes product evolution and roadmap priorities.

Media Appearances

Giulia has no verified media appearances

Work History

9-2025
Customer Success and Product Support Manager at Translated
3-2025 - 2-2026
Sales Development & Support Manager - Lara SaaS at Translated
10-2024 - 2-2026
Localizazion Account Manager at Translated
4-2023 - 10-2024
Associate Account Manager at Translated
10-2022 - 3-2023
Associate Account Manager Intern at Translated

Education

2020 - 2022
Laurea in Lingue e Letterature Moderne(mediazione culturale e cooperazione internazionale from Università degli Studi di Cassino e del Lazio Meridionale
2017 - 2020
1° ciclo - Laurea L from Università degli Studi di Cassino e del Lazio Meridionale

More Information

Social Presence :

Prographics :

Exp : 3 Location : Rome, Latium, Italy Job Level : Middle Designation : Customer Success and Product Support Manager at Translated
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Insights For Selling To Giulia

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Giulia is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Giulia

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Giulia move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Giulia take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Giulia

Personality Compatibility


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