Giulio Castiglioni in

Giulio Castiglioni

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Customer Care Director at Playtomic
📍 Madrid, Community of Madrid, Spain

Giulio Castiglioni is the Global Customer Care Director at Playtomic, where he leads a large, multilingual team across 62 countries. He specializes in creating scalable, data-driven customer experiences using AI and automation, elevating CSAT scores to over 90%. Giulio is also an MBA candidate at the Quantic School of Business and Technology.

Outside of his CX career, Giulios passion lies in coaching and development, a skill he honed during his time as a Football Academy Head Coach. He enjoys helping people work through challenges and see their progress, a philosophy he applies to both the sports field and his professional teams.

His career in customer experience began accidentally, evolving from a general passion for helping people solve problems into his professional calling.

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Experience
12 Years
Current Role
Customer Care Director
Job Level
Mid-senior
Location
Madrid, Community of Madrid, Spain
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Giulio cares about

AI-Powered CX
He focuses on leveraging AI, chatbots, and automation to reduce workload and scale support operations, and has spoken publicly about building advanced chatbot solutions.
Data-Driven Strategy
He drives his customer care strategy through analytics and data, using insights to improve processes and collaborate effectively with product and UX teams.
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Career

Work history

7-2022
Customer Care Director
Playtomic
9-2021 - 8-2022
Head of Customer Care International
Playtomic
7-2020 - 9-2021
Customer Success Manager
Playtomic
1-2018 - 6-2020
Sales Area Manager
PrenotaUnCampo
1-2017 - 1-2019
Head of Football Base activity - Padua Provincial Delegation.
FIGC - Federazione Italiana Giuoco Calcio
In the press

Media appearances

How Playtomic responds to non‑native tickets 76% faster, without hiring native agents. Featured in Lokalise
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Education
12-2024 - 5-2026
Master of Business Administration - MBA
Quantic School of Business and Technology
2014 - 2016
Laurea Magistrale LM
Università degli Studi di Padova
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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