Giulio Castiglioni

Judge
DISC Type : Dc

Customer Care Director at Playtomic

Madrid, Community of Madrid, Spain

Overview

Giulio Castiglioni is the Global Customer Care Director at Playtomic, where he leads a large, multilingual team across 62 countries. He specializes in creating scalable, data-driven customer experiences using AI and automation, elevating CSAT scores to over 90%. Giulio is also an MBA candidate at the Quantic School of Business and Technology.

Outside of his CX career, Giulios passion lies in coaching and development, a skill he honed during his time as a Football Academy Head Coach. He enjoys helping people work through challenges and see their progress, a philosophy he applies to both the sports field and his professional teams.

His career in customer experience began accidentally, evolving from a general passion for helping people solve problems into his professional calling.

Personality Overview

Generally Skeptic

Features Driven

Quality Focused

They like to move fast and expect the same from others.  They prefer to be the ones controlling the conversation or defining the terms. More than the product, they care about the impact of the product.

Topics They Care About

AI-Powered CX
He focuses on leveraging AI, chatbots, and automation to reduce workload and scale support operations, and has spoken publicly about building advanced chatbot solutions.
Data-Driven Strategy
He drives his customer care strategy through analytics and data, using insights to improve processes and collaborate effectively with product and UX teams.
CX as Product Insight
Believes every customer support interaction is an opportunity to gather feedback that can be used to improve the core product and fix internal processes.

Media Appearances

How Playtomic responds to non‑native tickets 76% faster, without hiring native agents. Featured in Lokalise

See Now

Work History

7-2022
Customer Care Director at Playtomic
9-2021 - 8-2022
Head of Customer Care International at Playtomic
7-2020 - 9-2021
Customer Success Manager at Playtomic
1-2018 - 6-2020
Sales Area Manager at PrenotaUnCampo
1-2017 - 1-2019
Head of Football Base activity - Padua Provincial Delegation. at FIGC - Federazione Italiana Giuoco Calcio

Education

12-2024 - 5-2026
Master of Business Administration - MBA from Quantic School of Business and Technology
2014 - 2016
Laurea Magistrale LM from Università degli Studi di Padova

More Information

Social Presence :

Prographics :

Exp : 12 Location : Madrid, Community of Madrid, Spain Job Level : Mid-senior Designation : Customer Care Director at Playtomic
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Insights For Selling To Giulio

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Be respectful but crisp
  • Refer to testimonials from well-known industry leaders

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being too verbose
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Giulio is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Giulio

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Giulio move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Giulio take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Giulio

Personality Compatibility


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