Giulio Castiglioni
Judge · DISC type DcGiulio Castiglioni is the Global Customer Care Director at Playtomic, where he leads a large, multilingual team across 62 countries. He specializes in creating scalable, data-driven customer experiences using AI and automation, elevating CSAT scores to over 90%. Giulio is also an MBA candidate at the Quantic School of Business and Technology.
Outside of his CX career, Giulios passion lies in coaching and development, a skill he honed during his time as a Football Academy Head Coach. He enjoys helping people work through challenges and see their progress, a philosophy he applies to both the sports field and his professional teams.
His career in customer experience began accidentally, evolving from a general passion for helping people solve problems into his professional calling.
Read the full overview →How Giulio shows up
They like to move fast and expect the same from others. They prefer to be the ones controlling the conversation or defining the terms. More than the product, they care about the impact of the product.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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