Gonzalo Guerrero Damian in

Gonzalo Guerrero Damian

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Subdirector Inner Loop | Retail Banking & Client Experience at Scotiabank
📍 Naucalpan de Juárez, México, Mexico

Gonzalo leads the "Inner Loop" initiative at Scotiabank, focusing on translating customer feedback from Voice of the Customer (VOC) and NPS programs into actionable service improvements. A Computer Engineer with certifications in Design Thinking and Scrum, colleagues describe him as reliable, focused, and proactive.

He is a vocal supporter of diversity and inclusion, particularly advocating for women in the workplace. His interests also extend to the industrial technology sector, as evidenced by his following of companies like GE.

He was recently honored in Scotiabanks "#Lomejordelomejor2023" awards for his significant contributions and performance.

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Experience
17 Years
Current Role
Subdirector Inner Loop | Retail Banking & Client Experience
Location
Naucalpan de Juárez, México, Mexico
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Gonzalo cares about

Customer Experience
Manages Scotiabank's Voice of the Customer (VOC) program, using NPS and the "Inner Loop" methodology to enhance customer loyalty and satisfaction.
Agile Methodologies
He is a Certified Scrum Master (SMC), indicating a strong background in applying agile frameworks to manage strategic projects and process improvements.
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Career

Work history

2-2025
Subdirector Inner Loop | Retail Banking & Client Experience
Scotiabank
6-2024 - 2-2025
Asesor MIS y Métricas
Scotiabank
9-2018 - 6-2024
Consultor Métricas NPS
Scotiabank
4-2016 - 9-2018
Consultor Proyectos Estratégicos
Scotiabank
3-2011 - 4-2016
Gerente Administrativo Reingeniería Calidad y Proyectos Estratégicos
Scotiabank
In the press

Media appearances

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Education
2002 - 2007
Ingeniero en Computación
UAEM Campus Atizapan
2002 - 2007
Ingeniero en Computación
Universidad Autónoma del Estado de México
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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