Gonzalo Rivas

Examiner
DISC Type : cs

Coordinador de Cobranzas Canales Externos at Itaú Chile

Santiago Metropolitan Area, Chile

Overview

Gonzalo is a Collections Coordinator at Itaú Chile, specializing in managing external channels. His experience spans major financial institutions like Scotiabank and Coopeuch, where he advanced to Head of Call Center. He holds a Magister degree from the Universidad de Santiago de Chile.

He expresses great pride in his team and company culture at Itaú. Gonzalo is a dedicated lifelong learner, actively participating in professional development workshops through his alma maters MBA program to gain new perspectives on self-knowledge and teamwork.

He found a workshop on cognitive diversity, titled "The color of your brain, " to be a revealing and valuable experience.

Personality Overview

Overcautious

Late Adopter

Status Quo Seeker

The only way to convince them is by showing them examples and ample proof.  They do not like taking risks at all and go for proven options in the end. They are always well-planned and adopt a systematic approach.

Topics They Care About

External Collections Mgt.
His current role involves coordinating with external collection agencies, ensuring compliance, and monitoring strategies to meet performance indicators.
Performance Optimization
In a previous role, he successfully increased containment rates to 83% within his first four months, demonstrating a focus on achieving key metrics.
Team & Culture
He publicly shares his pride in working at Itaú and being part of a "tremendous team, " indicating a high value placed on workplace environment.

Media Appearances

Gonzalo has no verified media appearances

Work History

5-2019
Coordinador de Cobranzas Canales Externos at Itaú Chile
7-2015
Supervisor de Empresas de Cobranzas at Scotiabank
3-2012 - 11-2014
Jefe de Call Center cobranza at Coopeuch

Education

3-2022 - 1-2024
Magister from Universidad de Santiago de Chile

More Information

Social Presence :

Prographics :

Exp : 13 Location : Santiago Metropolitan Area, Chile Job Level : N/A Designation : Coordinador de Cobranzas Canales Externos at Itaú Chile
URL has been copied!

Insights For Selling To Gonzalo

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Be firm in your communication and stay in control
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gonzalo is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Gonzalo

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Gonzalo move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Gonzalo take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Gonzalo

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.