Gonzalo Rivas in

Gonzalo Rivas

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Coordinador de Cobranzas Canales Externos at Itaú Chile
📍 Santiago Metropolitan Area, Chile

Gonzalo is a Collections Coordinator at Itaú Chile, specializing in managing external channels. His experience spans major financial institutions like Scotiabank and Coopeuch, where he advanced to Head of Call Center. He holds a Magister degree from the Universidad de Santiago de Chile.

He expresses great pride in his team and company culture at Itaú. Gonzalo is a dedicated lifelong learner, actively participating in professional development workshops through his alma maters MBA program to gain new perspectives on self-knowledge and teamwork.

He found a workshop on cognitive diversity, titled "The color of your brain, " to be a revealing and valuable experience.

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Experience
13 Years
Current Role
Coordinador de Cobranzas Canales Externos
Location
Santiago Metropolitan Area, Chile
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Gonzalo cares about

External Collections Mgt.
His current role involves coordinating with external collection agencies, ensuring compliance, and monitoring strategies to meet performance indicators.
Performance Optimization
In a previous role, he successfully increased containment rates to 83% within his first four months, demonstrating a focus on achieving key metrics.
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Career

Work history

5-2019
Coordinador de Cobranzas Canales Externos
Itaú Chile
7-2015
Supervisor de Empresas de Cobranzas
Scotiabank
3-2012 - 11-2014
Jefe de Call Center cobranza
Coopeuch
In the press

Media appearances

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Education
3-2022 - 1-2024
Magister
Universidad de Santiago de Chile
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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