Gopal Ummadisetti

Researcher
DISC Type : Cs

AVP | CX Practice Head | Digital Engineering Services at Sutherland

Atlanta, Georgia, United States

Overview

As the Head of Digital Experience, Digital Engineering at Sutherland, Gopal specializes in GenAI, CX transformation, and modern digital platforms. He has a track record of managing P&Ls exceeding $100M and leading global engineering teams. He earned his Master of Engineering from the National Institute of Technology.

His personal interests include exploring advanced AI concepts like Machine Learning and Generative AI, as evidenced by his recent certifications. He is also keen on attending industry conferences focused on emerging technologies.

He received a "Digital Pivot" award for driving digital transformation and increasing the digital business mix.

Personality Overview

ROI Seeker

Cost Conscious

Perfectionist

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They do not like taking risks at all and go for proven options in the end. They are quite aware of their needs and limitations, so they are unlikely to over-promise.

Topics They Care About

Generative AI Solutions
Gopal recently completed a certification in AI Fluent Learning, focusing on GPT transformer models and prompt engineering, and has discussed agentic AI solutions for CX.
Customer Experience Transformation
He is actively involved in reimagining customer experience with agentic AI solutions and has led CX practice at Sutherland, focusing on digital transformation.
Digital Engineering Leadership
With senior leadership roles managing large P&Ls and global engineering teams, he is dedicated to scaling high-growth technology practices.

Media Appearances

Gopal has no verified media appearances

Work History

6-2022
AVP | CX Practice Head | Digital Engineering Services at Sutherland
6-2020 - 6-2022
Senior Director of Software Engineering | Digital Partner | at Cognizant
10-2017 - 5-2020
Senior Director of Software Engineering | Engagement Partner | at Cognizant
6-2014 - 9-2017
Director of Software Engineering at Cognizant

Education

1996 - 1997
Master of Engineering from National Institute of Technology
1992 - 1996
Bachelor's degree from Jawaharlal Nehru Technological University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Atlanta, Georgia, United States Job Level : N/A Designation : AVP | CX Practice Head | Digital Engineering Services at Sutherland
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Insights For Selling To Gopal

During A Call Or A Meeting

DO's

  • Use phrases like 'results based on data', 'measurable proof', 'X% growth' etc.
  • When following up with them, expect slowness; use questions to engage them, preferably over email.
  • Actively address their concerns around change, risk, and acceptance by users

DONT's

  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gopal is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Gopal

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Gopal move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Gopal take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Gopal

Personality Compatibility


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