Graham Henderson

Commander
DISC Type : D

AI Business Analyst at HM Revenue & Customs

London, England, United Kingdom

Overview

A user-centric Senior Business Analyst with 20 years of experience specializing in agile working practices across diverse sectors, including digital platforms and backend migrations. Colleagues describe him as intelligent, analytical, and effective. He holds multiple certifications, including LeSS practitioner, Scrum Product Owner, and PRINCE 2 practitioner.

His degree from the University of Reading is in Human Cybernetics, focusing on the complex interplay and communication between humans and technological systems.

Personality Overview

Strong-Willed

Decisive

Very Quick

They prefer to be the ones controlling the conversation or defining the terms.  They like to move fast and expect the same from others. They are not always relationship oriented.

Topics They Care About

Agile Methodologies
A certified Large-Scale Scrum (LeSS) practitioner and Scrum Product Owner with deep expertise in various agile processes like scrum, scrumban, and XP.
AI in Government
His current role is as an AI Business Analyst at HM Revenue & Customs, focusing on the application of artificial intelligence in the public sector.
Business Transformation
Has significant experience leading analysis on large-scale transformation initiatives, including cloud migrations, legacy system remediation, and process simplification for major financial institutions.

Media Appearances

Graham has no verified media appearances

Work History

1-2026
AI Business Analyst at HM Revenue & Customs
8-2022 - 2-2024
Business Analyst at Shell
2-2022 - 6-2022
Business Analyst at C. Hoare & Co.
1-2021 - 11-2021
Business Analyst at New Signature
8-2018 - 2-2020
Lead Business Analyst at PwC

Education

2000 - 2003
Human Cybernetics from University of Reading

More Information

Social Presence :

Prographics :

Exp : 16 Location : London, England, United Kingdom Job Level : Mid-senior Designation : AI Business Analyst at HM Revenue & Customs
URL has been copied!

Insights For Selling To Graham

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Objectively showcase the impact that your product creates

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Graham is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Graham

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Graham move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Graham take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Graham

Personality Compatibility


Other HM Revenue & Customs Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.