Greg Joy in

Greg Joy

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Digital Customer Experience Group, Conversational AI, CX Value Realization, AI Ambassador at Zoom
📍 Salt Lake City, Utah, United States

Greg is a global customer experience and sales executive specializing in SaaS and AI. With a track record of expanding business into 30 countries, he focuses on elevating team performance and minimizing customer churn. He is also a patented inventor and a licensed Private Pilot, and colleagues describe him as trustworthy and professional.

Outside of his professional life, Greg has a strong interest in aviation and aerospace, reflected in his pilots license and interest in the US Navy and NASA. He also embraces unique personal challenges, having completed a course at the Boulder Outdoor Survival School. His invention for a mobile tripod suggests an interest in photography.

Unique fact: He attended the Boulder Outdoor Survival School, demonstrating a passion for self-reliance and rugged outdoor challenges.

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Experience
23 Years
Current Role
Digital Customer Experience Group, Conversational AI, CX Value Realization, AI Ambassador
Location
Salt Lake City, Utah, United States
Personality Overview

How Greg shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Greg cares about

Global CX Strategy
His career is focused on enhancing client satisfaction and loyalty on a global scale, currently leading Digital Customer Experience groups at Zoom.
Conversational AI
His role at Zoom is centered on Conversational AI and CX Value Realization, and he frequently posts about advancements in virtual agents.
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Career

Work history

5-2022
Digital Customer Experience Group, Conversational AI, CX Value Realization, AI Ambassador
Zoom
9-2020 - 5-2022
Director
Solvvy (now part of Zoom)
4-2018 - 9-2020
Vice President of WW Sales
NUVI
10-2012 - 3-2018
VP Australia, New Zealand
Lithium Technologies
9-2010 - 10-2012
VP Europe
Lithium Technologies
In the press

Media appearances

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Education
Education details unavailable
California State University, Long Beach
Education details unavailable
United States Naval Academy
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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