Greg Joy

Judge
DISC Type : Dc

Digital Customer Experience Group, Conversational AI, CX Value Realization, AI Ambassador at Zoom

Salt Lake City, Utah, United States

Overview

Greg is a global customer experience and sales executive specializing in SaaS and AI. With a track record of expanding business into 30 countries, he focuses on elevating team performance and minimizing customer churn. He is also a patented inventor and a licensed Private Pilot, and colleagues describe him as trustworthy and professional.

Outside of his professional life, Greg has a strong interest in aviation and aerospace, reflected in his pilots license and interest in the US Navy and NASA. He also embraces unique personal challenges, having completed a course at the Boulder Outdoor Survival School. His invention for a mobile tripod suggests an interest in photography.

Unique fact: He attended the Boulder Outdoor Survival School, demonstrating a passion for self-reliance and rugged outdoor challenges.

Personality Overview

Quality Focused

Objective Thinker

Demanding

More than the product, they care about the impact of the product.  They take a lot of pride in personal achievements. They respond well to strong and respectful communication.

Topics They Care About

Global CX Strategy
His career is focused on enhancing client satisfaction and loyalty on a global scale, currently leading Digital Customer Experience groups at Zoom.
Conversational AI
His role at Zoom is centered on Conversational AI and CX Value Realization, and he frequently posts about advancements in virtual agents.
SaaS Sales Leadership
He has a long history of leading sales organizations at SaaS companies like Lithium and NUVI, successfully opening and growing international markets.

Media Appearances

Greg has no verified media appearances

Work History

5-2022
Digital Customer Experience Group, Conversational AI, CX Value Realization, AI Ambassador at Zoom
9-2020 - 5-2022
Director at Solvvy (now part of Zoom)
4-2018 - 9-2020
Vice President of WW Sales at NUVI
10-2012 - 3-2018
VP Australia, New Zealand at Lithium Technologies
9-2010 - 10-2012
VP Europe at Lithium Technologies

Education

Education details unavailable from California State University, Long Beach
Education details unavailable from United States Naval Academy

More Information

Social Presence :

Prographics :

Exp : 23 Location : Salt Lake City, Utah, United States Job Level : N/A Designation : Digital Customer Experience Group, Conversational AI, CX Value Realization, AI Ambassador at Zoom
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Insights For Selling To Greg

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Speak about competitive differentiation that your product offers
  • Be respectful but crisp

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not spend too much time focusing on product tech or features
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Greg is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Greg

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Greg move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Greg take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Greg

Personality Compatibility


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