Harikumar Karpagam in

Harikumar Karpagam

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Director | Lead Solution Architect - CSM ServiceNow at Siemens Healthineers
📍 Cary, North Carolina, United States

Harikumar is a System Architect at Siemens Healthineers with over 18 years of experience in ITIL and ServiceNow. A Certified Technical Architect (CTA) holding a Bachelor of Engineering, he specializes in designing enterprise service management solutions. Colleagues describe him as an exceptional professional and a great team player.

He was recently an invited guest speaker for the ServiceNow Certified Technical Architect (CTA) program, sharing his expertise with aspiring architects.

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Experience
16 Years
Current Role
Director | Lead Solution Architect - CSM ServiceNow
Job Level
Mid-senior
Location
Cary, North Carolina, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Harikumar cares about

ServiceNow Architecture
As a Certified Technical Architect, he designs end-to-end, scalable, and high-performance solutions for large enterprises like Siemens Healthineers and the University of Chicago.
Customer Service
He is a Lead Solution Architect for Customer Service Management (CSM) and holds multiple advanced certifications, showing a deep focus on customer-facing technology solutions.
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Career

Work history

4-2022
Director | Lead Solution Architect - CSM ServiceNow
Siemens Healthineers
2-2018 - 4-2022
Senior ServiceNow Architect
University of Chicago
10-2014 - 2-2018
ServiceNow Specialist
Allianz Global Corporate & Specialty (AGCS)
10-2010 - 9-2014
ITSM Consultant
Infosys
7-2009 - 9-2010
Global Business Delivery Manager - System Operations Lead Specialist
IBM
In the press

Media appearances

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Education
2000 - 2004
Bachelor of Engineering
University of Madras
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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