Harikumar Karpagam

Sharpshooter
DISC Type : DC

Director | Lead Solution Architect - CSM ServiceNow at Siemens Healthineers

Cary, North Carolina, United States

Overview

Harikumar is a System Architect at Siemens Healthineers with over 18 years of experience in ITIL and ServiceNow. A Certified Technical Architect (CTA) holding a Bachelor of Engineering, he specializes in designing enterprise service management solutions. Colleagues describe him as an exceptional professional and a great team player.

He was recently an invited guest speaker for the ServiceNow Certified Technical Architect (CTA) program, sharing his expertise with aspiring architects.

Personality Overview

Thorough Evaluator

Precise But Practical

Rigorous & Demanding

More than the product, they care about the impact of the product.  They respond better to strong and respectful interactions. They take a lot of pride in personal achievements.

Topics They Care About

ServiceNow Architecture
As a Certified Technical Architect, he designs end-to-end, scalable, and high-performance solutions for large enterprises like Siemens Healthineers and the University of Chicago.
Customer Service
He is a Lead Solution Architect for Customer Service Management (CSM) and holds multiple advanced certifications, showing a deep focus on customer-facing technology solutions.
Mentoring Architects
He served as a guest speaker for the ServiceNow CTA program, indicating a passion for helping other architects learn, grow, and advance in their careers.

Media Appearances

Harikumar has no verified media appearances

Work History

4-2022
Director | Lead Solution Architect - CSM ServiceNow at Siemens Healthineers
2-2018 - 4-2022
Senior ServiceNow Architect at University of Chicago
10-2014 - 2-2018
ServiceNow Specialist at Allianz Global Corporate & Specialty (AGCS)
10-2010 - 9-2014
ITSM Consultant at Infosys
7-2009 - 9-2010
Global Business Delivery Manager - System Operations Lead Specialist at IBM

Education

2000 - 2004
Bachelor of Engineering from University of Madras

More Information

Social Presence :

Prographics :

Exp : 16 Location : Cary, North Carolina, United States Job Level : Mid-senior Designation : Director | Lead Solution Architect - CSM ServiceNow at Siemens Healthineers
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Insights For Selling To Harikumar

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Objectively showcase the impact that your product creates
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Harikumar is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Harikumar

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Harikumar move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Harikumar take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Harikumar

Personality Compatibility


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