Harikumar Karpagam in

Harikumar Karpagam

Sharpshooter · DISC type DC
Director | Lead Solution Architect - CSM ServiceNow at Siemens Healthineers
📍 Cary, North Carolina, United States

Harikumar is a System Architect at Siemens Healthineers with over 18 years of experience in ITIL and ServiceNow. A Certified Technical Architect (CTA) holding a Bachelor of Engineering, he specializes in designing enterprise service management solutions. Colleagues describe him as an exceptional professional and a great team player.

He was recently an invited guest speaker for the ServiceNow Certified Technical Architect (CTA) program, sharing his expertise with aspiring architects.

Read the full overview →
Experience
16 Years
Current Role
Director | Lead Solution Architect - CSM ServiceNow
Job Level
Mid-senior
Location
Cary, North Carolina, United States
Personality Overview

How Harikumar shows up

Thorough Evaluator
Precise But Practical
Rigorous & Demanding

More than the product, they care about the impact of the product. They respond better to strong and respectful interactions. They take a lot of pride in personal achievements.

Priorities

Topics Harikumar cares about

ServiceNow Architecture
As a Certified Technical Architect, he designs end-to-end, scalable, and high-performance solutions for large enterprises like Siemens Healthineers and the University of Chicago.
Customer Service
He is a Lead Solution Architect for Customer Service Management (CSM) and holds multiple advanced certifications, showing a deep focus on customer-facing technology solutions.
+4 more topics Login to view topics
Career

Work history

4-2022
Director | Lead Solution Architect - CSM ServiceNow
Siemens Healthineers
2-2018 - 4-2022
Senior ServiceNow Architect
University of Chicago
10-2014 - 2-2018
ServiceNow Specialist
Allianz Global Corporate & Specialty (AGCS)
10-2010 - 9-2014
ITSM Consultant
Infosys
7-2009 - 9-2010
Global Business Delivery Manager - System Operations Lead Specialist
IBM
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2000 - 2004
Bachelor of Engineering
University of Madras
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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