Harish Kolli

Questioner
DISC Type : c

Customer Success Manager at Keka HR

Visakhapatnam, Andhra Pradesh, India

Overview

Harish is a Customer Success Manager at Keka HR, specializing in the SaaS and AI industries. With a strong background managing enterprise clients at Phenom, he focuses on driving product adoption, reducing churn, and enhancing customer satisfaction. He holds a certification in Generative AI from Microsoft and LinkedIn.

He was honored with the "Phenomenal Award" at Phenom for his significant impact on customer value and commitment to the companys core values.

Personality Overview

Cautious & Analytical

Price-Sensitive

Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to fully evaluate every situation.

Topics They Care About

Customer Success Strategy
Focuses on driving retention, adoption, and revenue for enterprise clients in the SaaS industry, as demonstrated by his roles at Keka HR and Phenom.
SaaS & AI
Identifies himself as a SaaS & AI enthusiast and holds a "Career Essentials in Generative AI" certification, showing a commitment to understanding emerging technologies.
Customer Experience
His professional headline highlights a passion for innovating the customer experience, a central theme in his customer-facing roles.

Media Appearances

Harish has no verified media appearances

Work History

10-2025
Customer Success Manager at Keka HR
1-2024 - 11-2025
Customer Value partner at Phenom
5-2023 - 2-2024
Customer Success Specialist at Phenom
7-2022 - 3-2023
Process Executive at Patra Corporation

Education

12-2021 - 8-2023
Masters of Business Administration from Avanti institute of Engineering
6-2017 - 9-2020
Bachelor's of sciences from ADITYA DEGREE & P.G. COLLEGE

More Information

Social Presence :

Prographics :

Exp : 3 Location : Visakhapatnam, Andhra Pradesh, India Job Level : Middle Designation : Customer Success Manager at Keka HR
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Insights For Selling To Harish

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Harish is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Harish

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Harish move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Harish take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Harish

Personality Compatibility


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