Heather Armour, MSN, RN, CPHQ

Examiner
DISC Type : cs

Administrative Director Support Services at Onvida Health

Yuma, Arizona, United States

Overview

Heather Armour is the Administrative Director of Support services at Onvida Health, leveraging her nursing background and expertise in healthcare operations. With a Master of Science in Nursing and a CPHQ certification, she focuses on creating efficient systems to improve quality and strategic outcomes.

She appears to be a highly collaborative leader who is passionate about her work and celebrating her teams accomplishments. Her public posts show enthusiasm for new projects and express pride in her colleagues achievements, highlighting a focus on teamwork and mutual appreciation.

In 2019, Heather was named Examiner of the Year by the Southwest Alliance for Excellence and is a scheduled speaker on Workplace Violence at the 2025 DNV Healthcare Symposium.

Personality Overview

Unexpressive

Process Oriented

Late Adopter

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  Being observant comes to them naturally. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Healthcare Operations
Provides strategic leadership for key support functions, including Environmental Services, Nutrition, Patient Transport, and Security to enhance efficiency and patient care.
Quality & Safety
Her background as an Accreditation Manager and Quality Analyst, combined with a CPHQ certification, shows a deep focus on regulatory readiness and quality improvement.
Workplace Violence
She is scheduled to speak on this topic at the 2025 DNV Healthcare Symposium, indicating this is a key area of her current professional focus.

Media Appearances

Heather has no verified media appearances

Work History

1-2025
Administrative Director Support Services at Onvida Health
9-2022 - 1-2025
Director of Support Services at Yuma Regional Medical Center
12-2018 - 9-2022
Accreditation Manager at Yuma Regional Medical Center
5-2015 - 12-2018
Quality Analyst at Yuma Regional Medical Center
6-2018 - 9-2024
Examiner at Southwest Alliance for Excellence

Education

2014 - 2019
Master of Science in Nursing from Aspen University
2005 - 2006
Associate's degree from Craven Community College

More Information

Social Presence :

Prographics :

Exp : 12 Location : Yuma, Arizona, United States Job Level : Mid-senior Designation : Administrative Director Support Services at Onvida Health
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Be firm in your communication and stay in control

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Heather

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Heather take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Heather

Personality Compatibility


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