Heather Atkinson

Critic
DISC Type : C

Senior Unified Communications Engineer at Prime Technical Services / General Dynamics at Prime Technical Services Inc.

Little Rock Metropolitan Area, United States

Overview

Heather Atkinson is a Senior Unified Communications Engineer with extensive experience in Avaya technologies and federal programs. Holding a CompTIA Security+ certification and an MA from the University of Arkansas at Little Rock, colleagues describe her as a "UC PHENOM" who is highly effective, creative, and detail-oriented.

She is currently open to new roles and willing to relocate for the right opportunity.

Clients respect her technical expertise so profoundly that they specifically request her by name for complex projects.

Personality Overview

Objective Thinker

Critic

ROI Driven

It is very likely that they will negotiate pricing or other important terms.  They prefer to do logical analysis and value evidence over emotions. They enjoy working alone and do not rely on others very often.

Topics They Care About

Unified Communications
Her career is centered on being a senior engineer in UC, with deep, certified expertise in Avaya Aura, Communication Manager, and Session Border Controllers.
Network Security
She holds a CompTIA Security+ certification, demonstrating a professional focus on securing the complex telecommunications infrastructures she manages.
Federal Programs
Has direct experience working on major national programs, including significant technical work with the Federal Aviation Administration (FAA).

Media Appearances

Heather has no verified media appearances

Work History

10-2023 - 5-2025
Senior Unified Communications Engineer at Prime Technical Services / General Dynamics at Prime Technical Services Inc.
6-2023 - 10-2023
Voip Engineer at AT&T CONSULTING SOLUTIONS, INC.
5-2014 - 4-2023
Unified Communications Engineer at ConvergeOne
6-2011 - 4-2014
Network Integrator II at Avaya Federal Solutions
11-2010 - 6-2011
Network Leader at CSC

Education

1-2025 - 2-2026
Professional Certificate from Texas McCombs School of Business
1997 - 2010
MA from University of Arkansas at Little Rock

More Information

Social Presence :

Prographics :

Exp : 14 Location : Little Rock Metropolitan Area, United States Job Level : N/A Designation : Senior Unified Communications Engineer at Prime Technical Services / General Dynamics at Prime Technical Services Inc.
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Do not use very emotional or colorful language
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Heather

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Heather take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Heather

Personality Compatibility


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