Heather Johnstone

Energizer
DISC Type : I

Executive Director Quality & Safety/Chief Nurse at Cannock Chase CCG, Stafford & Surround CCG and South East Staffs & Seisdon CCG

Stafford, England, United Kingdom

Overview

Heather Johnstone is the Chief Nursing and Therapies Officer for the Staffordshire and Stoke-on-Trent ICB, with a career in NHS quality management since 1999. Holding an MSc from the University of Birmingham, she has driven significant quality improvements, notably helping Burton Hospitals exit special measures and leading on patient safety across the region.

With a clinical background in nursing and midwifery, Heather maintains strong ties to academia and professional development. She was awarded a Visiting Fellowship with Staffordshire University, which has been extended to 2025, reflecting her commitment to advancing the healthcare profession through education and mentorship.

Unique fact: In 2009, she was appointed Primary Care Trust Governor for Mid Staffordshire Hospitals following its first major investigation.

Personality Overview

Full Of Energy

Informal

Enthusiastic

They are people oriented, friendly and like creating new connections.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Patient Quality & Safety
This has been her primary focus since 1999, consistently driving quality improvements and supporting hospitals through reviews to enhance patient care and safety standards.
Nursing & Midwifery
As a former nurse and midwife, she is now the Chief Nursing Officer, responsible for the clinical leadership of nurses and allied health professionals across the system.
Maternity Services
She is the executive lead for the region's maternity portfolio and is publicly involved in leading the transformation and future strategy of local birthing services.

Media Appearances

Heather has no verified media appearances

Work History

10-2016 - 12-2017
Executive Director Quality & Safety/Chief Nurse at Cannock Chase CCG, Stafford & Surround CCG and South East Staffs & Seisdon CCG
10-2012 - 10-2016
Chief Nurse Director of Quality at East staffs CCG and South East Staffs and Seisdon CCG
6-2011 - 9-2012
Deputy Director of Nursing at STAFFORDSHIRE CLUSTER PCTS
8-2009 - 6-2011
Head of Quality at South Staffordshire PCT
1-2007 - 8-2009
Head of Governance and Engagement at South Staffordshire PCT

Education

2002 - 2005
MSc from University of Birmingham
2010 - 2011
Education details unavailable from aspiring directors

More Information

Social Presence :

Prographics :

Exp : 10 Location : Stafford, England, United Kingdom Job Level : N/A Designation : Executive Director Quality & Safety/Chief Nurse at Cannock Chase CCG, Stafford & Surround CCG and South East Staffs & Seisdon CCG
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Do some small talk, ask them how things are going on their side
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Heather

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Heather take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Heather

Personality Compatibility


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