Heikki Rautalahti in

Heikki Rautalahti

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Sr. Solution Consultant - Platform AI&Data (AppEngine & Workflow Data Fabric) - Healthcare at ServiceNow
📍 Charlotte, North Carolina, United States

Heikki is a Senior Solution Consultant at ServiceNow specializing in Platform AI, App Engine, and Workflow Data Fabric. With over a decade of ITSM experience, he helps healthcare and manufacturing enterprises build custom low-code solutions. He holds an M. S. from Georgetown University and an MBA.

Colleagues consistently describe him as a talented, focused, and driven professional who is also a compassionate team player and fun to work with.

He successfully launched and grew the North American operations for his previous company, ONEiO, from the ground up during the pandemic.

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Experience
7 Years
Current Role
Sr. Solution Consultant - Platform AI&Data (AppEngine & Workflow Data Fabric) - Healthcare
Job Level
Middle
Location
Charlotte, North Carolina, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Heikki cares about

ServiceNow Automation
His career is focused on helping organizations unlock the full potential of the ServiceNow Platform, from ITSM modernization to custom App Engine solutions.
AI in Development
He actively promotes and hosts workshops on ServiceNow's Build Agent, demonstrating how AI combined with low-code can significantly accelerate application creation.
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Career

Work history

7-2025
Sr. Solution Consultant - Platform AI&Data (AppEngine & Workflow Data Fabric) - Healthcare
ServiceNow
2-2023 - 7-2025
Sr Solution Consultant - Enterprise Manufacturing
ServiceNow
4-2021
Member
PreSales Collective
11-2019 - 2-2023
Commercial Director - North America
ONEiO
2-2019 - 11-2019
Customer Success Manager - Remedyforce
BMC Software
In the press

Media appearances

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Education
2018 - 2020
M.S- Technology Management
Georgetown University
2011 - 2013
MBA
The University of Texas at Arlington - College of Business
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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