Heikki Rautalahti

Sharpshooter
DISC Type : DC

Sr. Solution Consultant - Platform AI&Data (AppEngine & Workflow Data Fabric) - Healthcare at ServiceNow

Charlotte, North Carolina, United States

Overview

Heikki is a Senior Solution Consultant at ServiceNow specializing in Platform AI, App Engine, and Workflow Data Fabric. With over a decade of ITSM experience, he helps healthcare and manufacturing enterprises build custom low-code solutions. He holds an M. S. from Georgetown University and an MBA.

Colleagues consistently describe him as a talented, focused, and driven professional who is also a compassionate team player and fun to work with.

He successfully launched and grew the North American operations for his previous company, ONEiO, from the ground up during the pandemic.

Personality Overview

Fast But Analytical

ROI Driven

Rigorous & Demanding

They like to move fast and expect the same from others.  They prefer to be the ones controlling the conversation or defining the terms. They take a lot of pride in personal achievements.

Topics They Care About

ServiceNow Automation
His career is focused on helping organizations unlock the full potential of the ServiceNow Platform, from ITSM modernization to custom App Engine solutions.
AI in Development
He actively promotes and hosts workshops on ServiceNow's Build Agent, demonstrating how AI combined with low-code can significantly accelerate application creation.
Go-to-Market Strategy
He built the entire US go-to-market playbook for ONEiO, single-handedly establishing the company's North American presence.

Media Appearances

Heikki has no verified media appearances

Work History

7-2025
Sr. Solution Consultant - Platform AI&Data (AppEngine & Workflow Data Fabric) - Healthcare at ServiceNow
2-2023 - 7-2025
Sr Solution Consultant - Enterprise Manufacturing at ServiceNow
4-2021
Member at PreSales Collective
11-2019 - 2-2023
Commercial Director - North America at ONEiO
2-2019 - 11-2019
Customer Success Manager - Remedyforce at BMC Software

Education

2018 - 2020
M.S- Technology Management from Georgetown University
2011 - 2013
MBA from The University of Texas at Arlington - College of Business

More Information

Social Presence :

Prographics :

Exp : 7 Location : Charlotte, North Carolina, United States Job Level : Middle Designation : Sr. Solution Consultant - Platform AI&Data (AppEngine & Workflow Data Fabric) - Healthcare at ServiceNow
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Insights For Selling To Heikki

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Be respectful but crisp
  • Objectively showcase the impact that your product creates

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being too verbose
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heikki is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Heikki

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Heikki move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Heikki take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Heikki

Personality Compatibility


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