Helen is the Director of Client Success & CX at the National Support Network, focusing on improving support for vulnerable individuals. With a decade of experience in quality frameworks and training, colleagues describe her as an authentic expert who is deeply knowledgeable. She holds a PRINCE2 Practitioner certification and a degree from the University of Exeter.
Outside of her corporate role, Helen is passionate about building better human connections in the moments that matter most. She is a parent to young people and actively participates in industry events and awards to drive positive change and celebrate excellence within the customer contact community.
Unique fact: Helen is also an International Board Certified Lactation Consultant (IBCLC), demonstrating a deep commitment to supporting others.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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