Helen Beaumont Manahan

Enigma
DISC Type : cid

Director of Client Success & CX at National Support Network

Greater Exeter Area, United Kingdom

Overview

Helen is the Director of Client Success & CX at the National Support Network, focusing on improving support for vulnerable individuals. With a decade of experience in quality frameworks and training, colleagues describe her as an authentic expert who is deeply knowledgeable. She holds a PRINCE2 Practitioner certification and a degree from the University of Exeter.

Outside of her corporate role, Helen is passionate about building better human connections in the moments that matter most. She is a parent to young people and actively participates in industry events and awards to drive positive change and celebrate excellence within the customer contact community.

Unique fact: Helen is also an International Board Certified Lactation Consultant (IBCLC), demonstrating a deep commitment to supporting others.

Personality Overview

Hard To Convince

Challenger

Friendly Yet Blunt

They are likely to ask many questions and look heavily for supporting proof as well as information.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

Vulnerable Customer Support
Her current role at the National Support Network is centered on helping organizations better support people experiencing vulnerability.
Contact Centre CX
Describing herself as a "CX & Quality obsessive, " she has extensive experience in contact centre strategy, quality, and training for global brands.
Team Development
Previously the Director of Training and People Development, she is passionate about coaching, nurturing talent, and fostering team growth.

Media Appearances

Helen has no verified media appearances

Work History

7-2025
Director of Client Success & CX at National Support Network
11-2024 - 7-2025
Director of Training and People Development at BPA Quality UK | Contact Centre Quality
9-2022 - 11-2024
Head of Training and Development at BPA Quality UK | Contact Centre Quality
7-2019 - 8-2022
EMEA Quality Solutions and CX Manager at BPA Quality UK | Contact Centre Quality
1-2021 - 7-2025
CCMA Trainer at CCMA | Contact Centre Management Association

Education

1998 - 2003
Bachelor’s Degree from University of Exeter

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greater Exeter Area, United Kingdom Job Level : Mid-senior Designation : Director of Client Success & CX at National Support Network
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Insights For Selling To Helen

During A Call Or A Meeting

DO's

  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Helen is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Helen

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Helen move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Helen take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Helen

Personality Compatibility


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