Helen Beaumont Manahan in

Helen Beaumont Manahan

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Director of Client Success & CX at National Support Network
📍 Greater Exeter Area, United Kingdom

Helen is the Director of Client Success & CX at the National Support Network, focusing on improving support for vulnerable individuals. With a decade of experience in quality frameworks and training, colleagues describe her as an authentic expert who is deeply knowledgeable. She holds a PRINCE2 Practitioner certification and a degree from the University of Exeter.

Outside of her corporate role, Helen is passionate about building better human connections in the moments that matter most. She is a parent to young people and actively participates in industry events and awards to drive positive change and celebrate excellence within the customer contact community.

Unique fact: Helen is also an International Board Certified Lactation Consultant (IBCLC), demonstrating a deep commitment to supporting others.

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Experience
15 Years
Current Role
Director of Client Success & CX
Job Level
Mid-senior
Location
Greater Exeter Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Helen cares about

Vulnerable Customer Support
Her current role at the National Support Network is centered on helping organizations better support people experiencing vulnerability.
Contact Centre CX
Describing herself as a "CX & Quality obsessive, " she has extensive experience in contact centre strategy, quality, and training for global brands.
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Career

Work history

7-2025
Director of Client Success & CX
National Support Network
11-2024 - 7-2025
Director of Training and People Development
BPA Quality UK | Contact Centre Quality
9-2022 - 11-2024
Head of Training and Development
BPA Quality UK | Contact Centre Quality
7-2019 - 8-2022
EMEA Quality Solutions and CX Manager
BPA Quality UK | Contact Centre Quality
1-2021 - 7-2025
CCMA Trainer
CCMA | Contact Centre Management Association
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1998 - 2003
Bachelor’s Degree
University of Exeter
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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