Helen Sandel

Pioneer
DISC Type : Isd

Senior Director of Customer Service at SpotHero

Greater Chicago Area, United States

Overview

Helen has no verified overview

Personality Overview

Decisive But Friendly

Driven But Considerate

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

Helen has no verified topics they care about

Media Appearances

Helen has no verified media appearances

Work History

1-2024
Senior Director of Customer Service at SpotHero
1-2020
Director Of Customer Service at SpotHero
6-2018 - 1-2020
Customer Care Manager - Head of Customer Care at SpotHero
4-2014 - 8-2015
Trainer, Mentor, and Customer Service Representative at SpareFoot

Education

Bachelor of Arts - BA from St. Edward's University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Greater Chicago Area, United States Job Level : Senior Designation : Senior Director of Customer Service at SpotHero
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Insights For Selling To Helen

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Helen is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Helen

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Helen move?

  • They are generally fast movers and can take quick decisions
  • Can Helen take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Helen

Personality Compatibility


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