Helen Thomas

Doer
DISC Type : sd

Head Of Support Services at Octopus Energy Eco

Greater Leeds Area, United Kingdom

Overview

Helen Thomas serves as the Head of Support Services at Octopus Energy Eco, leveraging extensive experience from the UKs energy sector. Her career includes key management positions such as Service Manager at npower and Customer Relations Manager at EDF Energy, showcasing a consistent focus on customer-facing and service management roles.

Personality Overview

Results Focused

Deliberate Doer

Fast-paced

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Team Growth
Frequently shares job openings and expresses enthusiasm for expanding her team to support the company's growth.
Home Insulation
Is involved in initiatives that help customers get their homes insulated, a key part of the eco-focused services at Octopus Energy.
Customer Support
Her entire career, from Customer Relations Manager to Head of Support Services, demonstrates a long-standing commitment to customer experience in the energy sector.

Media Appearances

Helen has no verified media appearances

Work History

2-2022
Head Of Support Services at Octopus Energy Eco
12-2019 - 1-2022
Finance & Commercial Support Manager at Advance ECO Ltd
2-2018 - 12-2019
Service Manager at npower
6-2015 - 12-2019
Energy Services at npower
1-1996 - 6-2013
Customer Relations Manager at EDF Energy

Education

Helen has no verified education history

More Information

Social Presence :

Prographics :

Exp : 27 Location : Greater Leeds Area, United Kingdom Job Level : Mid-senior Designation : Head Of Support Services at Octopus Energy Eco
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Insights For Selling To Helen

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Let them know of potential risks but suggest mitigation methods alongside

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Helen is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Helen

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Helen move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Helen take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Helen

Personality Compatibility


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