Hemal Dua

Enigma
DISC Type : Dci

Principal Consultant, Strategy and Operations Excellence at ProVerv

India

Overview

Hemal is a Principal Consultant specializing in strategy and operations excellence, with over two decades of experience scaling operations at major companies like Amazon and Google. He leverages his expertise in AI-powered transformations and lean consulting to help startups and SMBs optimize costs and improve efficiency. Hemal holds an Executive MBA from IIM Calcutta.

Outside of his consulting work, Hemal is focused on personal and professional growth, sharing insights on leadership, mindset, and mental wellbeing. He has a keen interest in financial literacy, emphasizing the importance of evaluating risk before rewards. He actively discusses strategies to avoid burnout, advocating for a sustainable and balanced approach to ambition.

He founded an AI-powered EdTech startup for peer mentoring, an experience he values for the lessons it taught in scale and impact.

Personality Overview

Persuasive & Assertive

Friendly Yet Blunt

Hard To Convince

They are likely to ask many questions and look heavily for supporting proof as well as information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince.

Topics They Care About

Lean Operations
Helps businesses cut C-level operating costs by up to 70% and improve efficiency by redesigning workflows and building automated systems.
Startup Scaling
Acts as a fractional C-suite leader to help startups and SMBs transition from reactive problem-solving to predictable, high-performance growth.
AI in Business
Passionate about applying AI to drive digital transformations and solve business problems, a theme evident in his past and current ventures.

Media Appearances

Hemal has no verified media appearances

Work History

12-2023
Principal Consultant, Strategy and Operations Excellence at ProVerv
5-2025 - 11-2025
Head of Operations and Customer Success at Binary Semantics Ltd.
8-2023 - 12-2024
Founder & Chief Strategist at CertiPHYD
7-2016 - 7-2023
Global Ops & Program Management Leader - Trust & Safety, Content Operations and AWS Talent Partner at Amazon
1-2014 - 6-2016
Operations Manager at Binary Semantics Ltd.

Education

7-2024 - 12-2025
Postgraduate Degree from National Institute of Securities Markets (NISM)
12-2013 - 3-2015
Executive MBA from Indian Institute of Management, Calcutta

More Information

Social Presence :

Prographics :

Exp : 11 Location : India Job Level : Mid-senior Designation : Principal Consultant, Strategy and Operations Excellence at ProVerv
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Insights For Selling To Hemal

During A Call Or A Meeting

DO's

  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary
  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming

DONT's

  • Avoid making offhand commitments, understand the root of their concerns first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hemal is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Hemal

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Hemal move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Hemal take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Hemal

Personality Compatibility


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