Hemant Gada

Wildcard
DISC Type : cis

Head of Global Payments Solutions Operations at HSBC

Bromley, England, United Kingdom

Overview

Hemant serves as the Head of Global Payments Solutions Operations at HSBC. His extensive career includes long-term leadership positions at Citigroup, where he was a Managing Director responsible for EMEA Treasury and Trade Solutions client operations. He holds an MBA from London Business School and a Bachelor of Engineering.

Passionate about global team leadership, Hemant frequently travels to engage with his teams across Asia. He finds these interactions mentally energizing and is driven by observing his teams commitment to serving clients and excelling in their roles, often dedicating long hours to these visits.

He has recently been on a multi-city tour, personally meeting with his business and technology teams in Shanghai, Guangzhou, Bangalore, Hyderabad, and Mumbai.

Personality Overview

Curious But Skeptical

ROI Driven

Requires Proof

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

Global Payments
As the current Head of Global Payments Solutions Operations at HSBC, this is his primary area of professional focus and expertise.
Client Operations
His senior roles at both HSBC and Citigroup have centered on leading client operations, highlighting a long-term focus on service and delivery.
Team Leadership
He shows a passion for in-person leadership, traveling globally to meet and motivate his teams in locations like India and China.

Media Appearances

Hemant has no verified media appearances

Work History

9-2022
Head of Global Payments Solutions Operations at HSBC
6-2015 - 11-2022
Managing Director at Citigroup
8-2008 - 5-2015
Managing Director at Citigroup
3-1995 - 7-2008
Director at Citigroup
1990 - 1995
Senior Consultant at Citicorp Overseas Software Ltd

Education

1999 - 2001
MBA from London Business School
1986 - 1990
Bachelor of Engineering from University of Mumbai

More Information

Social Presence :

Prographics :

Exp : 36 Location : Bromley, England, United Kingdom Job Level : Mid-senior Designation : Head of Global Payments Solutions Operations at HSBC
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Insights For Selling To Hemant

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Persuade objectively how your product will help them achieve their goals
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Don't ask them to move fast, let them take their time and digest all the information
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hemant is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Hemant

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Hemant move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Hemant take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Hemant

Personality Compatibility


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