Henry is a Customer Outcomes Department Manager at HSBC, where he also supports First Direct. His expertise is centered on mortgage and protection quality assurance, drawing from previous roles at HSBC and Age Partnership. He holds CeMAP and CeRER certifications and is a graduate of the University of Lincoln.
Before his career in finance, Henry worked as a Field Joint Coating Technician for CRC-Evans Offshore, a specialist in pipeline services.
Henry Topham CeMAP CeRER
Customer Outcomes Department Manager at HSBC
Tarleton, England, United Kingdom
Overview
Topics They Care About
Customer Outcomes
His current role as Customer Outcomes Department Manager at HSBC demonstrates his professional focus on ensuring positive results for financial service customers.
Mortgage Quality
Manages mortgage and protection quality review, and previously worked in sales quality assurance for mortgages, indicating deep expertise in industry standards.
Equity Release
Previously worked as an Equity Release Advisor and holds the Certificate in Regulated Equity Release (CeRER), showing specific knowledge in this area.
Media Appearances
Henry has no verified media appearances
Work History
8-2021
Customer Outcomes Department Manager at HSBC
2-2019 - 8-2021
Quality Assurance Manager at HSBC
9-2015 - 8-2021
Sales Quality Assurance mortgages at HSBC
11-2014 - 4-2015
Field Joint Coating Technician at CRC-Evans Offshore
5-2014 - 11-2014
Equity Release Advisor at Age Partnership
7-2009 - 7-2011
SAS Programmer at Covance
Education
2004 - 2007
2:2 from University of Lincoln
More Information
Social Presence :
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Exp : 13
Location : Tarleton, England, United Kingdom
Job Level : Middle
Designation : Customer Outcomes Department Manager at HSBC
