Hillary Burgess

Enigma
DISC Type : Dci

Account Manager at RapidScale

San Antonio, Texas, United States

Overview

Hillary is a quota-driven Account Manager at RapidScale specializing in cloud and SaaS sales. A graduate of The University of Texas at Austin, she has a proven record of success and is described by colleagues as hardworking, motivated, and creative. She consistently surpasses expectations with a customer-first mentality.

She values an inclusive and creative company culture, particularly one that keeps remote employees connected. Hillary appreciates unique team-building activities and the role of employee resource groups in fostering a vibrant work environment.

Unique fact: Hillary earned the Rackstar award in 2020 by achieving an impressive 231% of her annual sales quota.

Personality Overview

Challenger

Persuasive & Assertive

Hard To Convince

They are generally strong communicators and are not easy to convince.  They are likely to ask many questions and look heavily for supporting proof as well as information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

Cloud/SaaS Sales
Her career is defined by a consistent, proven record of success in cloud and SaaS sales at companies like RapidScale, DataBank, and NetApp.
Customer-First Mentality
Multiple recommendations praise her for leading with a customer-first mindset, which she uses to build trust and exceed expectations.
Creative Prospecting
She is recognized for her innovative and instinctual sales approach, using creative methods to engage prospects and spark their interest.

Media Appearances

Hillary has no verified media appearances

Work History

11-2025
Account Manager at RapidScale
1-2024 - 6-2025
Senior Account Manager at DataBank
6-2023 - 12-2023
Sales Specialist, Infrastructure Automation - Spot.io at NetApp
1-2022 - 5-2023
Enterprise Account Manager - Spot.io at NetApp
8-2021 - 1-2022
Client Executive (Mid-Market) at Rackspace Technology

Education

2010 - 2014
Bachelor’s Degree from The University of Texas at Austin

More Information

Social Presence :

Prographics :

Exp : 7 Location : San Antonio, Texas, United States Job Level : Middle Designation : Account Manager at RapidScale
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Insights For Selling To Hillary

During A Call Or A Meeting

DO's

  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments, understand the root of their concerns first
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hillary is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Hillary

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Hillary move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Hillary take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Hillary

Personality Compatibility


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