Hisham Shaaban

Captain
DISC Type : DS

Head of Commercial Operations at Sandoz

Dubai, United Arab Emirates

Overview

Hisham Shaaban is the Head of Commercial Operations at Sandoz, bringing over 18 years of experience in driving profit growth and market expansion for leading pharmaceutical companies in the Middle East and Africa. Colleagues describe him as creative, innovative, and results-oriented. He holds a Professional Diploma in Marketing.

Personally, Hisham is a reflective individual and a proud father who values the growth that comes from parenthood. He champions the importance of well-being for sustained performance and maintains a strong connection to his Egyptian heritage. He is passionate about leadership philosophies that empower others.

He believes the key competitive advantage today is recovery, stating, "You can’t multiply growth from an empty battery. "

Personality Overview

Dynamic But Sincere

Decisive But Calm

Output-Driven

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Empowering Leadership
Shares content on leadership that unlocks capability in others, contrasting 'Multipliers' who amplify intelligence with 'Diminishers' who stifle it.
Pharma in MEA
His career is built on leading commercial operations, sales, and marketing to drive growth and manage P&L for major pharma companies across the Middle East and Africa.
Sustainable Performance
Advocates for recovery as a competitive advantage, believing that chronic overwork sharply drops decision quality, creativity, and leadership effectiveness.

Media Appearances

Hisham has no verified media appearances

Work History

6-2025
Head of Commercial Operations at Sandoz
12-2024 - 5-2025
META Speciality Care Franchise Head at Acino
4-2023 - 9-2024
Middle East Africa (MEA) Business Operations Head (Commercial Head) at Biogen
5-2022 - 4-2023
General Manager Gulf Cluster at Biogen
2-2021 - 5-2022
Gulf Cluster Sales & Marketing Head at Biogen

Education

4-2024 - 12-2024
Certificate from Marshall Goldsmith
2010 - 2011
Professional Diploma in Marketing from CIM | The Chartered Institute of Marketing

More Information

Social Presence :

Prographics :

Exp : 19 Location : Dubai, United Arab Emirates Job Level : Mid-senior Designation : Head of Commercial Operations at Sandoz
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Insights For Selling To Hisham

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hisham is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Hisham

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Hisham move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Hisham take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Hisham

Personality Compatibility


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