Ho Sang (Andy) Lee

Observer
DISC Type : ic

Director, Customer Support at Absolute Security

Greater Vancouver Metropolitan Area, Canada

Overview

Ho Sang (Andy) Lee serves as the Director of Customer Support at Absolute Security, where he has built his career through multiple leadership promotions. He is a Certified ScrumMaster® with foundational marketing training. Colleagues describe him as an exceptional, compassionate, and clear-headed leader who communicates effectively even in undesirable situations.

Personality Overview

Example Seeker

Assertive

Curious

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They ask a lot of questions and rely heavily on information and collaterals. They are generally strong communicators and are not easy to convince.

Topics They Care About

Customer Support Leadership
His entire career at Absolute Security has been a clear progression from Team Lead to Director, demonstrating deep expertise in leading and scaling support teams.
Technical Escalation
Previously served as Senior Manager of Support Escalations, indicating a strong background in resolving complex, high-stakes customer issues and managing crisis situations.
Agile Methodologies
Holds a Certified ScrumMaster® (CSM®) certification, showing a commitment to Agile principles for managing projects and leading technical teams effectively.

Media Appearances

Ho has no verified media appearances

Work History

12-2025
Director, Customer Support at Absolute Security
12-2018 - 12-2025
Senior Manager, Support Escalations at Absolute Security
10-2015 - 12-2018
Manager, Technical Support at Absolute Security
8-2013 - 10-2015
Team Lead, Global Support - Recovery Services, Consumer and Corporate Support at Absolute Security
8-2011 - 8-2013
Team Lead, Global Support - Recovery Services and Consumer Support at Absolute Security

Education

Ho has no verified education history

More Information

Social Presence :

Prographics :

Exp : 19 Location : Greater Vancouver Metropolitan Area, Canada Job Level : Mid-senior Designation : Director, Customer Support at Absolute Security
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Insights For Selling To Ho Sang (Andy)

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Help them realize that there is no personal risk in making this decision
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ho Sang (Andy) is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Ho Sang (Andy)

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Ho Sang (Andy) move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Ho Sang (Andy) take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Ho Sang (Andy)

Personality Compatibility


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