Houston Mills

Observer
DISC Type : ic

President Flight Operations at UPS

Louisville, Kentucky, United States

Overview

Houston Mills is the President of Flight Operations at UPS, overseeing global activities for one of the worlds largest cargo carriers. A former U. S. Marine Corps F/A-18 fighter pilot with combat experience, he has held numerous leadership roles at UPS, including Director of Safety and International Chief Pilot. He holds a BA from Wabash College and an MBA from Webster University.

Outside of work, Houston is passionate about community service and mentorship, serving on the boards of the Marine Toys for Tots Foundation and the Lincoln Foundation. He is an active alumnus and newly elected Trustee for Wabash College, where he played basketball, and enjoys motivational speaking and coaching youth sports.

He considers his service in the U. S. Marine Corps and his career at UPS to be the two cornerstones of his professional life.

Personality Overview

Value Driven

Assertive

Example Seeker

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Aviation Safety
As a former Director of Safety and an appointee to the FAA's Management Advisory Council, he has deep expertise in airline safety and regulatory compliance.
Community Engagement
Demonstrates a strong commitment to service through his posts and board memberships with organizations like the Marine Toys for Tots Foundation and the Louisville Metro Police Foundation.
Veterans Support
A proud U. S. Marine Corps combat veteran who often references how his military service provided a foundation for his life and career.

Media Appearances

UPS Pilot Captain Houston Mills on vaccine delivery. Featured in YouTube

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Captain Houston Mills, VP at UPS Airlines. Featured in Frequent Flyer News

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A different type of mission – giving hope wings. Featured in UPS – About UPS

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Work History

1-2019
President Flight Operations at UPS
7-2017 - 1-2019
Global Aviation Strategy and Public Policy Director at UPS
1-2013
Airline Director of Safety at UPS
1-2011 - 1-2013
International Chief Pilot at UPS
5-2007 - 1-2011
Director of Flight Training at UPS

Education

1981 - 1985
BA from Wabash College
2003 - 2005
MBA from Webster University

More Information

Social Presence :

Prographics :

Exp : 31 Location : Louisville, Kentucky, United States Job Level : Mid-senior Designation : President Flight Operations at UPS
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Insights For Selling To Houston

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Focus on immediate action-items rather than the larger goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Houston is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Houston

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Houston move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Houston take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Houston

Personality Compatibility


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