Hugo Ascencio is an IT Management professional and the Service Desk Manager at Northgate Markets, where he has grown his career through various technical and support roles. He holds a Bachelors degree from Universidad de El Salvador and has a background in managing support analysts and driving improvement cycles.
His personal interests lie heavily in the technology field, including programming and information technology. He also has an interest in developing and giving presentations, suggesting a passion for sharing knowledge and communicating technical concepts effectively.
Before his career in information technology, Hugo was a Math Teacher.
Hugo Ascencio
Service Desk Manager at Northgate Markets
Torrance, California, United States
Overview
Topics They Care About
IT Service Management
His career progression at Northgate Markets from Analyst to Service Desk Manager indicates a deep focus on IT support, management, and process improvement.
Process Automation
As a Service Desk Technical Steward, he was directly responsible for creating automations, showing an interest in improving efficiency through technology.
Technical Training
His background as a teacher and interest in presentations suggest a focus on knowledge sharing, creating SOPs, and managing IT knowledge bases. [Predicted]
Media Appearances
Hugo has no verified media appearances
Work History
9-2020
Service Desk Manager at Northgate Markets
1-2019 - 9-2020
Service Desk Technical Steward at Northgate Markets
2-2017 - 12-2018
Service Desk Analyst at Northgate Markets
8-2012 - 2-2017
Clerk at Northgate Markets
1-2009 - 6-2012
Math Teacher at Instituto Maria Auxiliadora
2004 - 2012
Computer systems manager at Complejo Educativo Manuel Monedero
Computer systems manager at Complejo Educativo Manuel Monedero
Education
1998 - 2005
Bachelor's degree from Universidad de El Salvador
2000 - 2004
Associate's degree from Data systems computadoras
More Information
Social Presence :
Prographics :
Exp : 22
Location : Torrance, California, United States
Job Level : Middle
Designation : Service Desk Manager at Northgate Markets
