Iain White

Enthusiast
DISC Type : i

Outsource Partnership Manager at TotalEnergies

Wokingham, England, United Kingdom

Overview

Iain is a dynamic Senior Operations Leader with extensive experience in the utilities sector, specializing in customer service and sales operations. He is adept at leading large teams through transformation and change. A career highlight includes delivering a £54M cost reduction at British Gas by outsourcing a large customer service team.

Based on his activities, Iain appears to be a supportive and active member of his professional network, often sharing opportunities to help his contacts advance their careers. He has shown interest in major energy and consulting firms like bp and Accenture, reflecting his focus on the sector.

He successfully managed the ramp-up of a 550-person outsourced team in South Africa.

Personality Overview

Consensus Focused

Non-Confrontational

Amiable & Agreeable

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Outsource Management
His current role is Outsource Partnership Manager, and he previously led a major outsourcing project that delivered a £54M cost reduction at British Gas.
Operational Transformation
He has a strong reputation for leading change, driving transformation, and implementing efficiencies within large-scale contact centre operations.
Leadership & Culture
A recommendation highlights his status as a "fantastic leader" who creates a culture of continuous improvement, trust, and support for his teams.

Media Appearances

Iain has no verified media appearances

Work History

6-2025
Outsource Partnership Manager at TotalEnergies
7-2024 - 6-2025
Customer Service Manager - SME & MIDM at TotalEnergies
1-2023 - 3-2023
Customer Service Manager - Correspondence ( Email / Voice ) at Utility Warehouse
12-2020 - 6-2021
Customer Service Manager ( MSTC ) at People's Energy
7-2019 - 4-2020
Operations Manager ( Outsource ) at British Gas

Education

1998 - 2003
Education details unavailable from Madras College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Wokingham, England, United Kingdom Job Level : Middle Designation : Outsource Partnership Manager at TotalEnergies
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Insights For Selling To Iain

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Refer to interesting customer testimonials and stress on great customer experience
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Iain is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Iain

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Iain move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Iain take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Iain

Personality Compatibility


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