Iain White in

Iain White

Enthusiast · DISC type i
Outsource Partnership Manager at TotalEnergies
📍 Wokingham, England, United Kingdom

Iain is a dynamic Senior Operations Leader with extensive experience in the utilities sector, specializing in customer service and sales operations. He is adept at leading large teams through transformation and change. A career highlight includes delivering a £54M cost reduction at British Gas by outsourcing a large customer service team.

Based on his activities, Iain appears to be a supportive and active member of his professional network, often sharing opportunities to help his contacts advance their careers. He has shown interest in major energy and consulting firms like bp and Accenture, reflecting his focus on the sector.

He successfully managed the ramp-up of a 550-person outsourced team in South Africa.

Read the full overview →
Experience
9 Years
Current Role
Outsource Partnership Manager
Job Level
Middle
Location
Wokingham, England, United Kingdom
Personality Overview

How Iain shows up

Consensus Focused
Non-Confrontational
Amiable & Agreeable

They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials. They agree with others often, so exercise caution when relying on their word.

Priorities

Topics Iain cares about

Outsource Management
His current role is Outsource Partnership Manager, and he previously led a major outsourcing project that delivered a £54M cost reduction at British Gas.
Operational Transformation
He has a strong reputation for leading change, driving transformation, and implementing efficiencies within large-scale contact centre operations.
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Career

Work history

6-2025
Outsource Partnership Manager
TotalEnergies
7-2024 - 6-2025
Customer Service Manager - SME & MIDM
TotalEnergies
1-2023 - 3-2023
Customer Service Manager - Correspondence ( Email / Voice )
Utility Warehouse
12-2020 - 6-2021
Customer Service Manager ( MSTC )
People's Energy
7-2019 - 4-2020
Operations Manager ( Outsource )
British Gas
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1998 - 2003
Education details unavailable
Madras College
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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