Iain White in

Iain White

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Outsource Partnership Manager at TotalEnergies
📍 Wokingham, England, United Kingdom

Iain is a dynamic Senior Operations Leader with extensive experience in the utilities sector, specializing in customer service and sales operations. He is adept at leading large teams through transformation and change. A career highlight includes delivering a £54M cost reduction at British Gas by outsourcing a large customer service team.

Based on his activities, Iain appears to be a supportive and active member of his professional network, often sharing opportunities to help his contacts advance their careers. He has shown interest in major energy and consulting firms like bp and Accenture, reflecting his focus on the sector.

He successfully managed the ramp-up of a 550-person outsourced team in South Africa.

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Experience
9 Years
Current Role
Outsource Partnership Manager
Job Level
Middle
Location
Wokingham, England, United Kingdom
Personality Overview

How Iain shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Iain cares about

Outsource Management
His current role is Outsource Partnership Manager, and he previously led a major outsourcing project that delivered a £54M cost reduction at British Gas.
Operational Transformation
He has a strong reputation for leading change, driving transformation, and implementing efficiencies within large-scale contact centre operations.
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Career

Work history

6-2025
Outsource Partnership Manager
TotalEnergies
7-2024 - 6-2025
Customer Service Manager - SME & MIDM
TotalEnergies
1-2023 - 3-2023
Customer Service Manager - Correspondence ( Email / Voice )
Utility Warehouse
12-2020 - 6-2021
Customer Service Manager ( MSTC )
People's Energy
7-2019 - 4-2020
Operations Manager ( Outsource )
British Gas
In the press

Media appearances

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Education
1998 - 2003
Education details unavailable
Madras College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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