Kat Grimley

Evaluator
DISC Type : csd

Head of Digital Strategy and Performance at Thames Water

London, England, United Kingdom

Overview

Kat is an accomplished senior leader at Thames Water, specializing in digital strategy, performance, and cross-functional transformation. She has a strong track record of enhancing customer service and business processes within the water industry. She holds a BA Hons from Edinburgh Napier University and is a certified Prince 2 Practitioner.

Beyond her professional focus on the water industry, Kat has a keen interest in understanding human behavior and analytical investigation. She has pursued courses in forensic science and the complexities of human psychology, suggesting a curiosity for what lies beneath the surface.

Unique fact: Kat has explored diverse fields by completing courses in Forensic Science and the psychological theory that "The Mind is Flat".

Personality Overview

Quality Focused

Thorough Evaluator

Hard To Convince

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Digital Transformation
As Head of Digital Strategy, she spearheads programs to improve systems and data. She previously pitched and implemented Salesforce as a new CRM system at Thames Water.
Customer Experience
Her career is focused on elevating customer service through process enhancement, including the delivery of the Thames Water Retailer Portal to improve service.
Water Industry Regulation
Described as an established influencer in the industry, she has experience liaising with the regulator OFWAT and shaping market-wide operational policies.

Media Appearances

Kat has no verified media appearances

Work History

10-2024
Head of Digital Strategy and Performance at Thames Water
4-2022 - 10-2024
Strategic Transformation at Thames Water
5-2017 - 4-2022
Function Head of Market Operations at Thames Water
5-2013 - 7-2015
Project Coordinator/Manager at Scottish Water
1-2012 - 5-2013
Work Flow Coordinator at H&M

Education

2007 - 2011
BA Hons from Edinburgh Napier University

More Information

Social Presence :

Prographics :

Exp : 12 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of Digital Strategy and Performance at Thames Water
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Insights For Selling To Kat

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kat is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Kat

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Kat move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Kat take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Kat

Personality Compatibility


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