Kat Grimley in

Kat Grimley

Evaluator · DISC type csd
Head of Digital Strategy and Performance at Thames Water
📍 London, England, United Kingdom

Kat is an accomplished senior leader at Thames Water, specializing in digital strategy, performance, and cross-functional transformation. She has a strong track record of enhancing customer service and business processes within the water industry. She holds a BA Hons from Edinburgh Napier University and is a certified Prince 2 Practitioner.

Beyond her professional focus on the water industry, Kat has a keen interest in understanding human behavior and analytical investigation. She has pursued courses in forensic science and the complexities of human psychology, suggesting a curiosity for what lies beneath the surface.

Unique fact: Kat has explored diverse fields by completing courses in Forensic Science and the psychological theory that "The Mind is Flat".

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Experience
12 Years
Current Role
Head of Digital Strategy and Performance
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

How Kat shows up

Quality Focused
Thorough Evaluator
Hard To Convince

They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Priorities

Topics Kat cares about

Digital Transformation
As Head of Digital Strategy, she spearheads programs to improve systems and data. She previously pitched and implemented Salesforce as a new CRM system at Thames Water.
Customer Experience
Her career is focused on elevating customer service through process enhancement, including the delivery of the Thames Water Retailer Portal to improve service.
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Career

Work history

10-2024
Head of Digital Strategy and Performance
Thames Water
4-2022 - 10-2024
Strategic Transformation
Thames Water
5-2017 - 4-2022
Function Head of Market Operations
Thames Water
5-2013 - 7-2015
Project Coordinator/Manager
Scottish Water
1-2012 - 5-2013
Work Flow Coordinator
H&M
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2007 - 2011
BA Hons
Edinburgh Napier University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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