Ian Cruttenden

Examiner
DISC Type : cs

GM Commercal Management, Technology Division at ANZ

South Melbourne, Victoria, Australia

Overview

Ian is a respected commercial and technology leader at ANZ, currently serving as GM of Commercial Management for the Technology Division. With an MBA from Deakin University and a directorship certification, he has a strong track record in banking and IT. Colleagues describe him as intelligent, hard-working, and focused on achieving outcomes.

Outside of his formal role, Ian is a vocal advocate for career development and internal mobility, believing in the power of new challenges to foster growth. He also shows a flair for celebrating team successes in unique ways, fostering a positive and engaging work culture across international offices.

He once attended a work event dressed for a "Panda-themed Deadmaus concert" to celebrate his team in Chengdu.

Personality Overview

Process Oriented

Tough To Convince

Status Quo Seeker

Being observant comes to them naturally.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. They are thorough and always follow a systematic approach.

Topics They Care About

Career Mobility
He recently participated in a job swap at ANZ and is a strong public advocate for internal mobility as a way to upskill and break down silos.
Commercial Leadership
As the General Manager of Commercial Management in Technology, he leads the commercial function and is actively hiring senior talent for his team.
Agile Transformation
In a previous role, he led the organizational transformation of ANZ's Data Services domain to an Agile delivery model.

Media Appearances

Ian has no verified media appearances

Work History

2-2022
GM Commercal Management, Technology Division at ANZ
11-2018 - 3-2022
Strategy, Portfolio and Operations Lead at ANZ
9-2014 - 11-2018
Technology Manager, Data Services at ANZ
2-2013 - 8-2014
Project Manager, Capital Systems at HSBC
3-2011 - 6-2012
Project Analyst / Junior Project Manager at ANZ Banking Group

Education

2015 - 2018
Master of Business Administration from Deakin University
2000 - 2004
Bachelor of Arts - BA from The Australian National University

More Information

Social Presence :

Prographics :

Exp : 16 Location : South Melbourne, Victoria, Australia Job Level : Senior Designation : GM Commercal Management, Technology Division at ANZ
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Insights For Selling To Ian

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ian is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Ian

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Ian move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Ian take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Ian

Personality Compatibility


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