Ian Marston

Inquirer
DISC Type : cd

Customer Experience Optimization Manager at Holland & Barrett

Solihull, England, United Kingdom

Overview

Ian has no verified overview

Personality Overview

Judgemental

ROI Conscious

Hard To Convince

They can be nudged to make faster decisions by offering what they value.  They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Ian has no verified topics they care about

Media Appearances

Ian has no verified media appearances

Work History

12-2021
Customer Experience Optimization Manager at Holland & Barrett
10-2020 - 11-2021
Support Analyst at Substrakt Health
4-2020 - 10-2020
Collections Specialist at Virgin Media
1-2020 - 3-2020
Customer Service/Administration Supervisor at Vaultex UK Ltd
2-2019 - 12-2019
Internal Sales Support at Intec Microsystems Limited

Education

2010 - 2012
Bachelor of Arts (hons) from Oxford Brookes University
2020 - 2020
Explorer from Trailhead by Salesforce

More Information

Social Presence :

Prographics :

Exp : 6 Location : Solihull, England, United Kingdom Job Level : Middle Designation : Customer Experience Optimization Manager at Holland & Barrett
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Insights For Selling To Ian

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Refer to testimonials from others in similar positions
  • Highlight the competitive differentiation of your product

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ian is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Ian

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Ian move?

  • Their decision making speed is somewhere in the middle.
  • Can Ian take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Ian

Personality Compatibility


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