Ian Marston in

Ian Marston

Inquirer · DISC type cd
Customer Experience Optimization Manager at Holland & Barrett
📍 Solihull, England, United Kingdom

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
6 Years
Current Role
Customer Experience Optimization Manager
Job Level
Middle
Location
Solihull, England, United Kingdom
Personality Overview

How Ian shows up

Judgemental
ROI Conscious
Hard To Convince

They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Priorities

Topics Ian cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

12-2021
Customer Experience Optimization Manager
Holland & Barrett
10-2020 - 11-2021
Support Analyst
Substrakt Health
4-2020 - 10-2020
Collections Specialist
Virgin Media
1-2020 - 3-2020
Customer Service/Administration Supervisor
Vaultex UK Ltd
2-2019 - 12-2019
Internal Sales Support
Intec Microsystems Limited
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2010 - 2012
Bachelor of Arts (hons)
Oxford Brookes University
2020 - 2020
Explorer
Trailhead by Salesforce
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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