Iliana Arredondo

Critic
DISC Type : C

Deputy Director of Operational Management - COO at HSBC

Mexico City, Mexico

Overview

Iliana is a strategic transformation executive at HSBC with over 20 years of experience in operational management, compliance, and responsible AI adoption. A graduate of Cambridge Judge Business Schools executive program, she is recognized for her strong leadership and data-informed decisions. Colleagues describe her as passionate, committed, and bold.

Outside of her corporate role, Iliana is deeply interested in the evolution of women in business and is part of a group called "@La tribu" that focuses on this. She is inspired by the intersection of technology and art and is passionate about how innovations like Stablecoins are redefining the global economy.

She was recognized for her successful crisis management leadership during the 2017 Mexico Earthquake and several major cyber-attacks in Latin America.

Personality Overview

Information Seeker

Negotiator

ROI Driven

They prefer to do logical analysis and value evidence over emotions.  Unless the value is proven by data, they are unlikely to value fancy features. They enjoy working alone and do not rely on others very often.

Topics They Care About

Responsible AI Adoption
As an AI Ambassador at HSBC, she developed governance frameworks and is passionate about fostering a culture of AI readiness, believing mindset must precede technology.
Strategic Transformation
Her career is focused on solving complex business challenges and aligning technology execution with high-level strategy to enhance operational efficiency and customer experience.
Fintech Innovation
She follows emerging technologies closely, reflecting on how innovations like Stablecoins are redefining trust, transparency, and value in the global financial system.

Media Appearances

Iliana has no verified media appearances

Work History

2-2023
Deputy Director of Operational Management - COO at HSBC
2-2023
AI Ambassador at HSBC
1-2019 - 2-2023
Chief of Staff Senior Manager at HSBC
1-2018 - 1-2022
Information Security Officer at HSBC
1-2014 - 1-2018
Regional Head of Contingency Risk at HSBC

Education

9-2025 - 11-2025
Strategic Thinking Program for Executive Directors from Cambridge Judge Business School
Master of Business Administration - MBA from Universidad de las Américas Puebla

More Information

Social Presence :

Prographics :

Exp : 27 Location : Mexico City, Mexico Job Level : Leadership Designation : Deputy Director of Operational Management - COO at HSBC
URL has been copied!

Insights For Selling To Iliana

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Don’t try too hard to build a relationship with them
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Iliana is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Iliana

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Iliana move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Iliana take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Iliana

Personality Compatibility


Other HSBC Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.